Overnight Airport Customer Experience Specialist

National Car Rental; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Employee discount

Job summary

National Car Rental, located at the Denver International Airport, is seeking an Overnight Customer Experience Representative (CXR). The role focuses on greeting customers, explaining rental terms, and offering upgrades and additional services to ensure a smooth rental experience.

The position requires 18+ years old, a high school diploma or GED, and a valid driver's license. Weekend and evening shifts are available, with full-time hours and employee benefits including health and retirement plans.

Qualifications

• Must be 18+ years old.
• Must have a high school diploma or GED.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have at least twelve (12) consecutive months of prior customer service retail/administrative support experience.
• Experience working late evenings and weekends preferred.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Communication

Sales techniques

Late shift availability

Education

High School Diploma or GED

Job description

National Car Rental, located at the Denver International Airport, is seeking an Overnight Customer Experience Representative (CXR). The role focuses on greeting customers, explaining rental terms, and offering upgrades and additional services to ensure a smooth rental experience.

The position requires 18+ years old, a high school diploma or GED, and a valid driver's license. Weekend and evening shifts are available, with full-time hours and employee benefits including health and retirement plans.