Logistics Dispatcher & Customer Care (Fresno)

Border Transfer, Inc.; Fresno (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Border Transfer, Inc. in Fresno, CA is seeking an administrative dispatcher to manage routing reports, tender loads, and provide dispatch support for independent contractors. The role requires strong Microsoft Excel skills, routing system experience, and solid problem-solving abilities to ensure smooth operations.

You will handle customer calls, coordinate with delivery teams, and work with management to meet daily operational goals while maintaining accurate records and documentation.

Qualifications

• Experience handling customer inquiries and dispatching tasks.
• Strong problem-solving and communication skills.
• Familiarity with Fresno, CA area geography and routes.

Responsibilities

• Dispatch independent contractors to locations based on client needs.
• Handle inbound calls from customers and delivery teams.
• Coordinate with customer staff on daily duties and priorities.
• Consult with management to meet operational goals.
• Maintain and file records of requests, services, and invoices.
• Assess emergencies or issues and determine appropriate responses.
• Process claims related to service issues.
• Complete organizational paperwork and reporting.
• Proficiency with MS Word and Excel is required.

Skills

Customer service

Geography knowledge

Problem solving

Tools

Routing systems

Microsoft Excel

Job description

Border Transfer, Inc. in Fresno, CA is seeking an administrative dispatcher to manage routing reports, tender loads, and provide dispatch support for independent contractors. The role requires strong Microsoft Excel skills, routing system experience, and solid problem-solving abilities to ensure smooth operations.

You will handle customer calls, coordinate with delivery teams, and work with management to meet daily operational goals while maintaining accurate records and documentation.