Season Ticket Retention Manager: Growth, Engagement & Revenue

Washington Nationals; Washington (District of Columbia); On-site; USD 64,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Disability insurance

Flexible spending accounts

401(k) and pension

Complimentary game tickets

Employee discounts

Onsite fitness center

Job summary

Washington Nationals is seeking a Manager of Client Retention to lead the Account Executives and Membership Services team. This role focuses on driving retention, maximizing lifetime value, and generating incremental revenue through upgrades, cross-sells, and renewals across Season Plan Holders.

The ideal candidate will develop comprehensive retention strategies, service touchpoints, and sales campaigns while fostering a best-in-class service culture focused on memorable member experiences.

Qualifications

• Experience leading a team focused on retention and service excellence.
• Strong ability to design and implement retention and renewal campaigns.
• Data-driven approach to improving member engagement and revenue.

Responsibilities

• Lead, coach, and develop the Membership Services team with a high-performance culture.
• Develop and execute retention, renewal, upgrade, and engagement strategies.
• Create monthly sales and service campaigns to generate revenue from existing membership base.
• Design and facilitate training programs to enhance team performance.
• Collaborate with Director, Client Retention on annual strategies and calendars.
• Oversee onboarding and engagement initiatives for new members.
• Partner with cross-functional teams to enhance the Season Plan Holder experience.
• Plan and execute member events and exclusive experiences.
• Oversee reporting, dashboards, and metrics to evaluate retention efforts.
• Manage membership operations, rewards fulfillment, and related service initiatives.
• Ensure accurate customer data and effective use of CRM and membership platforms.
• Work home games and events, providing leadership support to members.
• Manage scheduling, office operations, and game-day staffing.
• Recruit, interview, hire, onboard, coach, evaluate staff and conduct reviews.

Skills

Leadership

Customer retention

Sales strategy

Analytics

Mentoring

Cross-functional collaboration

Tools

CRM systems

Ticketing systems

Membership platforms

Job description

Washington Nationals is seeking a Manager of Client Retention to lead the Account Executives and Membership Services team. This role focuses on driving retention, maximizing lifetime value, and generating incremental revenue through upgrades, cross-sells, and renewals across Season Plan Holders.

The ideal candidate will develop comprehensive retention strategies, service touchpoints, and sales campaigns while fostering a best-in-class service culture focused on memorable member experiences.