Season Pass & Ticketing Operations Lead

Paycom - ATS; Wenatchee (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mission Ridge Ski & Board Resort in Wenatchee, WA seeks an Assistant Season Pass & Ticketing Manager to lead the daily operations of the Season Pass/Ticketing and Scanning teams, resolve guest access issues, and ensure accurate, friendly service at ticket offices and access points. Responsibilities include staff leadership, onboarding, cash handling, and coordinating across departments.

Requires high school diploma or GED and prior guest service and ticketing experience; SnowCloud

Qualifications

• Education: High school diploma or GED required.
• Guest service: Previous high-volume guest service experience required; ski industry, ticketing, retail, or similar experience preferred.
• Leadership: Previous leadership or supervisory experience preferred.
• Transactions: Previous cash-handling and point-of-sale experience preferred.
• Software: Experience with Microsoft Office and Google Workspace preferred.
• Ticketing systems: SnowCloud or similar ticketing software experience helpful but not required.

Responsibilities

• Support daily operations: Assist with the day-to-day leadership and operation of the Season Pass/Ticketing and Scanning teams.
• Provide staff direction: Serve as a primary point of contact for staff and provide clear direction, support, and problem-solving throughout the day.
• Hire and train staff: Assist with recruiting, onboarding, and training seasonal Ticketing and Scanning staff.
• Prepare the team: Ensure staff receive current information and are positioned appropriately for daily operations.
• Reinforce expectations: Help hold staff accountable to department expectations, schedules, policies, and established procedures.
• Process guest transactions: Assist with online purchases and eligible season pass, ticket, RFID card, and other product transactions using SnowCloud.
• Resolve access issues: Assist guests in person and by phone with pass, ticket, account, reservation, scanning, and mountain-access concerns.
• Handle guest concerns: Support staff and guests with a calm, empathetic, guest-first approach.
• Oversee daily procedures: Complete and oversee opening and closing duties, including cash handling, drawer reconciliation, and daily reporting as assigned.
• Communicate clearly: Share operational updates, product information, policies, and procedures with staff and help ensure consistent execution.
• Maintain product knowledge: Understand Mission Ridge lift ticket and season pass products, benefits, restrictions, policies, reciprocal resort benefits, partner programs, and seasonal promotions.
• Explain products accurately: Clearly communicate product details, eligibility requirements, restrictions, and redemption procedures to guests and staff.
• Coordinate across departments: Work with other Mission Ridge teams to resolve guest and operational issues.
• Improve operations: Identify trends, problems, and opportunities for improvement and communicate them to the Manager.
• Take initiative: Follow through on routine assignments, special projects, and department responsibilities.
• Lead when assigned: Oversee daily Season Pass/Ticketing and Scanning operations and make appropriate day-to-day decisions when the Manager is unavailable or focused on other responsibilities.
• Maintain a professional workplace: Help keep work areas safe, organized, guest-ready, and professional.
• Work in all weather: Be prepared to work outside in varying winter conditions.

Skills

Guest service

Leadership

Decision-making

Composure

Accuracy and organization

Technology

Learning and troubleshooting

Office software

Teamwork

Feedback

Education

High school diploma or GED

Leadership experience preferred

Cash-handling and POS experience preferred

Ticketing software familiarity

Tools

SnowCloud

Microsoft Office

Google Workspace

Job description

Mission Ridge Ski & Board Resort in Wenatchee, WA seeks an Assistant Season Pass & Ticketing Manager to lead the daily operations of the Season Pass/Ticketing and Scanning teams, resolve guest access issues, and ensure accurate, friendly service at ticket offices and access points. Responsibilities include staff leadership, onboarding, cash handling, and coordinating across departments.

Requires high school diploma or GED and prior guest service and ticketing experience; SnowCloud