Seafood Department Lead: Customer-First Ops & Team Coach

The Kroger Co.; Midlothian (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kroger Co. is seeking an experienced Meat/Seafood Department Supervisor to lead daily operations, ensure safe food handling, and deliver outstanding customer service.

You will oversee staff, scheduling, inventory, and promotions to drive department performance in a fast-paced retail environment. Responsibilities include training associates, maintaining food safety practices, collaborating with store management on promotions, and ensuring compliance with laws and company policies.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• Possess adequate knife handling skills and knife speed.
• Seafood experience.
• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote team work to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Cut seafood to customers’ requests using proper cutting equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of meat/seafood specials.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Familiarity and compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Knife handling

Seafood experience

Retail experience

Second language

Education

High school education or equivalent

Management experience preferred

Job description

The Kroger Co. is seeking an experienced Meat/Seafood Department Supervisor to lead daily operations, ensure safe food handling, and deliver outstanding customer service.

You will oversee staff, scheduling, inventory, and promotions to drive department performance in a fast-paced retail environment. Responsibilities include training associates, maintaining food safety practices, collaborating with store management on promotions, and ensuring compliance with laws and company policies.