Sea Logistics Operations & Customer Care Specialist

Kuehne+Nagel; Detroit (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible rô

Job summary

Kuehne+Nagel in Detroit is seeking an Operational Care Specialist to support internal customers via the Operational Care Center (OCC). You will manage shipment files accurately, resolve issues, and ensure timely follow-up, collaborating with Customer Care Locations to uphold commitments.

This role favors 1+ year in logistics, strong customer service, and Microsoft 365 proficiency. You will monitor KPIs, drive process improvements, and maintain cross-functional collaboration to sustain excellent

Qualifications

• 1+ years of experience in logistics, freight forwarding, or supply chain operations.
• Sea Import experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

Responsibilities

• Manage and process shipment files with a high degree of accuracy, ensuring compliance with company policies and procedures while maintaining real-time shipment visibility and operational integrity.
• Monitor, prioritize, and respond to customer-specific needs through multiple communication channels, delivering timely solutions and an exceptional customer experience.
• Partner with Customer Care Locations (CCLs) to support customer commitments by analyzing KPI performance, identifying improvement opportunities, and assisting with the implementation of corrective and preventive actions.
• Collaborate with the Systems Process Team to drive the adoption and utilization of automation solutions that enhance Operational Care processes and efficiencies.
• Ensure customer information is accurately maintained within core operating systems and tools, including coordinating Business Profile creations and updates, as well as managing and maintaining relevant Wiki documentation.
• Proactively identify and resolve operational issues, escalating concerns as needed to minimize service disruptions and support customer satisfaction.
• Foster strong cross-functional relationships with Customer Care and operational teams to ensure seamless execution and continuous service improvement.

Skills

Customer service

Communication

Relationship-building

Analytical thinking

Problem-solving

Organizational skills

Microsoft 365 proficiency

Education

Degree or diploma in Supply Chain Management, Logistics, Business, or related field

Tools

Microsoft 365

Job description

Kuehne+Nagel in Detroit is seeking an Operational Care Specialist to support internal customers via the Operational Care Center (OCC). You will manage shipment files accurately, resolve issues, and ensure timely follow-up, collaborating with Customer Care Locations to uphold commitments.

This role favors 1+ year in logistics, strong customer service, and Microsoft 365 proficiency. You will monitor KPIs, drive process improvements, and maintain cross-functional collaboration to sustain excellent