Air Freight Operations Specialist

Kuehne+Nagel; Plainfield (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Kuehne+Nagel is seeking an Operational Care Specialist in the United States to coordinate shipments and ensure timely, compliant transport. You will work with partners, gateways, and internal teams to secure capacity, monitor deviations, and generate accurate documentation while upholding KN standards.

The role emphasizes collaboration, process improvement, and profitability through cost optimization within a global logistics environment.

Qualifications

• Freight forwarding/ logistics experience required.
• Air Logistics: 1+ year experience.
• Analytical and organizing skills.
• Time management and problem solving.
• Teamwork and accountability.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• To follow the communication concept for effective communication with stakeholders.
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs.
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies.
• To immediately report problems, operational disputes or discrepancies to supervisors or managers.
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered.
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical.
• To maximize profitability through cost optimization.
• To be part of process improvement identification, and implementing changes.
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

Skills

Freight forwarding

Air Logistics

Analytical skills

Time management

Teamwork

Accountability

Job description

Kuehne+Nagel is seeking an Operational Care Specialist in the United States to coordinate shipments and ensure timely, compliant transport. You will work with partners, gateways, and internal teams to secure capacity, monitor deviations, and generate accurate documentation while upholding KN standards.

The role emphasizes collaboration, process improvement, and profitability through cost optimization within a global logistics environment.