Strategic Air Logistics Care Manager

Kuehne+Nagel; Bensenville (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Job summary

Kuehne+Nagel in the United States seeks an Air Logistics Operational Care Manager to lead a specialized team responsible for global air import/export operations for enterprise accounts. You will drive service excellence, customer satisfaction, and continuous improvement while shaping operational strategy.

This leadership role requires 5+ years in air freight, proven team management, and the ability to collaborate across functions such as Customer Care, Customs, and Carrier Management.

Qualifications

• 5+ years of Air Freight, Freight Forwarding, Operational Care, or related logistics experience.
• Proven leadership experience managing operational teams and performance.
• Strong background in air import operations and international transportation.
• Experience supporting large enterprise customers or high-volume logistics operations.
• Ability to manage customer escalations and complex operational challenges.

Responsibilities

• Lead, coach, and develop a team of Air Logistics Operational Care professionals.
• Serve as the primary operational leader responsible for service execution and customer satisfaction.
• Oversee daily air import/export operations, ensuring shipments move efficiently and compliantly.
• Take ownership of customer escalations and drive timely resolutions.
• Build strong relationships with customers as a trusted operational advisor.
• Collaborate with Customer Care, Customs Brokerage, Warehouse Ops, Procurement, Carrier Mgmt, and Sales.
• Strengthen carrier partnerships to improve reliability and cost management.
• Analyze performance data and implement corrective actions to improve productivity and service quality.
• Drive process improvements, automation opportunities, and best-practice implementation.
• Ensure compliance with company, regulatory, security, and industry requirements.

Skills

Air Freight

Operational Care

Leadership

Customer engagement

Stakeholder management

Cross-functional collaboration

International transportation

Problem solving

Job description

Kuehne+Nagel in the United States seeks an Air Logistics Operational Care Manager to lead a specialized team responsible for global air import/export operations for enterprise accounts. You will drive service excellence, customer satisfaction, and continuous improvement while shaping operational strategy.

This leadership role requires 5+ years in air freight, proven team management, and the ability to collaborate across functions such as Customer Care, Customs, and Carrier Management.