Global Air Logistics Key Account Manager – Operations

Kuehne Nagel; Flower Mound (TX); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Global Operational Key Account Manager to manage end-to-end operational delivery across Air and Sea Logistics for strategic global customers. You will lead the account team, coordinate with Network OKAMs, OKAS, and stakeholders, and drive retention and growth through strong collaboration.

The role emphasizes managing operational relationships with multinational clients, optimizing performance, and ensuring compliance, with a focus on customer satisfaction and smooth

Qualifications

• Experience in freight forwarding and logistics operations (Air/Sea Logistics).
• Proven experience managing operational relationships with complex multinational customers.
• Solid understanding of import/export processes, security requirements, and forwarding systems.

Responsibilities

• Build and maintain strong, long-term relationships with assigned key accounts through regular engagement and feedback.
• Act as the main operational point of contact for strategic customers, beyond day-to-day operations.
• Represent customer operational needs internally and ensure alignment across Air and Sea Logistics.
• Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams.
• Manage operational escalations, including structurally complex issues and claims-related topics.
• Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions.
• Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders.
• Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise.
• Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration.
• Proactively work with sales, operations, and customers to address performance issues and implement corrective actions.
• Perform customer-specific operational analysis and support compliance with regulatory requirements.

Skills

Freight forwarding

Logistics operations

Air Logistics

Sea Logistics

Multinational accounts

Import/export processes

Matrix environment

Stakeholder management

Analytical mindset

Project-oriented

Job description

Kuehne+Nagel is seeking a Global Operational Key Account Manager to manage end-to-end operational delivery across Air and Sea Logistics for strategic global customers. You will lead the account team, coordinate with Network OKAMs, OKAS, and stakeholders, and drive retention and growth through strong collaboration.

The role emphasizes managing operational relationships with multinational clients, optimizing performance, and ensuring compliance, with a focus on customer satisfaction and smooth