Global Air & Sea Logistics — Operational Key Account Lead

Kuehne Nagel; East Point (GA); Sur place; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Résumé du poste

Kuehne+Nagel is seeking a Global Operational Key Account Manager to oversee end‑to‑end operational delivery across Air and Sea Logistics for strategic global customers. You will serve as the central operational contact, coordinating with internal teams and leading the account team to drive retention and growth.

The role requires strong experience in freight forwarding, multinational relationships, and cross‑functional collaboration.

Qualifications

• Experience in freight forwarding and logistics operations, including Air and Sea Logistics.
• Experience managing operational relationships with multinational customers.
• Understanding of import/export processes, security requirements, and forwarding systems.
• Experience working across multiple business units and countries in a matrix environment.
• Strong communication and stakeholder coordination skills.

Responsabilités

• Build and maintain strong, long‑term relationships with assigned key accounts through regular engagement and feedback.
• Act as the main operational point of contact for strategic customers, beyond day‑to‑day operations.
• Represent customer operational needs internally and ensure alignment across Air and Sea Logistics.
• Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams.
• Manage operational escalations, including structurally complex issues and claims‑related topics.
• Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions.
• Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders.
• Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise.
• Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration.
• Proactively work with sales, operations, and customers to address performance issues and implement corrective actions.
• Perform customer‑specific operational analysis and support compliance with regulatory requirements.

Connaissances

Freight forwarding

Logistics operations

Customer relationship management

Stakeholder coordination

Analytical mindset

Matrix environment experience

Description du poste

Kuehne+Nagel is seeking a Global Operational Key Account Manager to oversee end‑to‑end operational delivery across Air and Sea Logistics for strategic global customers. You will serve as the central operational contact, coordinating with internal teams and leading the account team to drive retention and growth.

The role requires strong experience in freight forwarding, multinational relationships, and cross‑functional collaboration.