Sea Logistics Key Account Manager – Ops Excellence

Kuehne Nagel; East Point (GA); On-site; USD 85,000 - 100,000; Full time

Job summary

Kuehne+Nagel seeks an Operational Key Account Manager for its Sea Logistics team to drive operational excellence for global clients. You will bridge customers and operations, ensuring seamless service delivery and tailored solutions that meet client needs.

You will collaborate with Global KAMs, operations, and system experts in a fast-paced, international environment to optimise performance and support business growth.

Qualifications

• Strong experience in Sea Logistics operations and supply chain processes.
• Solid understanding of operational systems and process optimization.
• Proven ability to manage key customer relationships in a complex environment.
• Excellent communication and stakeholder management skills.
• Customer-focused and solution-oriented mindset.
• Strong analytical skills with the ability to interpret KPI data and drive improvements.
• Ability to work independently with strong organizational and prioritization skills.
• Experience in process documentation, standardization, and continuous improvement.
• Flexibility and adaptability to changing customer and operational demands.

Responsibilities

• Establish and maintain strong, trust-based relationships with key customers
• Serve as the primary escalation point for operational issues and customer concerns
• Manage and align customer expectations while ensuring fulfillment of service commitments
• Clarify, negotiate, and formalize operational requirements with customers
• Design and implement customer-specific solutions to increase satisfaction and loyalty
• Act as a subject matter expert on service offerings and operational capabilities to support new business
• Coordinate and facilitate onboarding of new business, customer projects, and special requests
• Identify operational risks and ensure visibility among all relevant stakeholders
• Advocate for customer needs within the internal operational organization
• Develop, maintain, and standardize processes (MOPs/SOPs) across global and local operations
• Support system setup, digitalization, and process automation initiatives
• Define and agree on customer KPIs in collaboration with key stakeholders
• Monitor operational performance through reporting and KPI tracking
• Analyze root causes of performance gaps and drive continuous improvement initiatives
• Prepare and present operational performance metrics and insights during customer business reviews

Skills

Sea Logistics operations

Process optimization

Key account management

Stakeholder management

Analytical skills

Communication

Independent work

Process documentation

Flexibility

Job description

Kuehne+Nagel seeks an Operational Key Account Manager for its Sea Logistics team to drive operational excellence for global clients. You will bridge customers and operations, ensuring seamless service delivery and tailored solutions that meet client needs.

You will collaborate with Global KAMs, operations, and system experts in a fast-paced, international environment to optimise performance and support business growth.