Global Air Logistics Lead, Key Accounts

Kuehne Nagel; Bensenville (IL); Presencial; USD 75 000 - 85 000; Tempo integral

Resumo da oferta

Kuehne+Nagel is seeking a Global Operational Key Account Manager (OKAM) to manage the end-to-end operational relationship with strategic global customers across Air and Sea Logistics. You will act as the central operational contact and collaborate with internal teams to ensure a seamless customer experience.

You will lead the account team, coordinate with Network OKAMs and OKAs, and drive loyalty, retention, and growth through tailored solutions.

Qualificações

• Strong experience in freight forwarding and logistics operations.
• Proven experience managing operational relationships with complex, multinational customers.
• Solid understanding of import/export processes and forwarding systems.
• Experience working across multiple business units and countries in a matrix environment.
• Strong customer relationship management, communication, and stakeholder coordination skills.
• Analytical mindset with the ability to translate data into operational improvements.

Responsabilidades

• Build and maintain strong, long-term relationships with assigned key accounts through regular engagement and feedback.
• Act as the main operational point of contact for strategic customers, beyond day-to-day operations.
• Represent customer operational needs internally and ensure alignment across Air and Sea Logistics.
• Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams.
• Manage operational escalations, including structurally complex issues and claims-related topics.
• Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions.
• Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders.
• Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise.
• Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration.
• Proactively work with sales, operations, and customers to address performance issues and implement corrective actions.
• Perform customer-specific operational analysis and support compliance with regulatory requirements.

Conhecimentos

Freight forwarding

Logistics operations

Key account management

Stakeholder coordination

Analytical mindset

Formação académica

Bachelor's degree in supply chain/logistics

Ferramentas

CRM systems

Descrição da oferta de emprego

Kuehne+Nagel is seeking a Global Operational Key Account Manager (OKAM) to manage the end-to-end operational relationship with strategic global customers across Air and Sea Logistics. You will act as the central operational contact and collaborate with internal teams to ensure a seamless customer experience.

You will lead the account team, coordinate with Network OKAMs and OKAs, and drive loyalty, retention, and growth through tailored solutions.