SDR Team Lead & Growth Architect

ServiceTitan; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Bonus.ly rewards

Health benefits

Parental leave support

Job summary

ServiceTitan is seeking a Sales Development Manager to lead the outbound SDR team, shaping strategy, coaching on best practices, and driving pipeline growth. You will recruit, onboard, and enable high-performing SDRs, partnering with leadership to scale our outbound programs and optimize performance across the organization.

You will mentor the team, analyze metrics, and deploy tools to accelerate results, while maintaining a strong focus on hiring, development, and process excellence.

Qualifications

• Direct experience leading SDR/BDR teams and applicable management experience.
• Experience with outbound pipeline generation and coaching SDRs on best practices.
• Strong communication, presentation skills, and emotional intelligence.

Responsibilities

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and drive pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Mentor the team and act as a steward of the organization
• Report to Sr. Management on KPIs (operational and financial)
• Motivate and recognize top performers; recruit and onboard new members
• Conduct weekly 1:1s with each SDR
• Evaluate new technologies to improve performance

Skills

SDR management

Outbound calling

Inside sales leadership

Data analysis

Sales enablement tools

Salesforce.com

Salesloft

Communication skills

Emotional intelligence

Mentoring

Tools

Salesforce.com

Salesloft

Job description

ServiceTitan is seeking a Sales Development Manager to lead the outbound SDR team, shaping strategy, coaching on best practices, and driving pipeline growth. You will recruit, onboard, and enable high-performing SDRs, partnering with leadership to scale our outbound programs and optimize performance across the organization.

You will mentor the team, analyze metrics, and deploy tools to accelerate results, while maintaining a strong focus on hiring, development, and process excellence.