Customer Care Representative

Established Search; Utah; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Profit sharing

Medical, dental and vision insurance

Disability insurance

Life and AD&D insurance

401(k) with company match

Vacation and PTO

Career development

Collaborative environment

Job summary

Established Search in Utah is seeking a Customer Care Associate to support dental practices and distribution partners across North America, resolving inquiries and maintaining accurate account information.

You will join a collaborative team, develop product knowledge, and contribute to a service culture that emphasizes trust and professional communication. This on-site role offers long-term development and a comprehensive benefits package.

Qualifications

• 1 year of customer care or customer service experience.
• Excellent communication and telephone skills.
• Strong attention to detail and organisational ability.
• Positive, self‑motivated and team‑oriented approach.
• Logical thinking and strong problem‑solving skills.
• High school diploma or equivalent.
• Experience using Microsoft Office.
• CRM or e-commerce experience preferred.
• Dental or medical industry experience advantageous.

Responsibilities

• Provide customer support to dental practices and distribution partners across North America.
• Respond to customer enquiries and resolve issues efficiently and professionally.
• Build trusted relationships and deliver a positive customer experience.
• Serve as a point of contact for customer and distributor account management.
• Develop an in-depth understanding of the company’s products, processes and procedures.
• Work collaboratively with colleagues to resolve customer requirements.
• Maintain accurate customer and account information.
• Support wider administrative activities as required.

Skills

Customer care

Communication

Attention to detail

Team orientation

Problem solving

Education

High school diploma

Tools

Microsoft Office

CRM software

E-commerce platforms

Job description

An innovative dental technology manufacturer is seeking a customer-focused Customer Care Associate to join its growing team in Utah. Supporting dental practices and distribution partners across the US and Canada, you'll act as a key point of contact for customers, helping resolve enquiries, manage accounts and deliver a consistently high level of service.

This is a fully on-site position offering long‑term development within a growing dental technology business, alongside a competitive hourly rate, quarterly profit sharing and a comprehensive benefits package.

The Opportunity:

You'll join a collaborative customer care team supporting customers and distribution partners throughout North America. You'll develop an in-depth understanding of the company's dental technology portfolio, internal systems and operational processes, allowing you to effectively resolve customer enquiries and build trusted relationships.

Key Responsibilities:

• Provide customer support to dental practices and distribution partners across North America.
• Respond to customer enquiries and resolve issues efficiently and professionally.
• Build trusted relationships and deliver a positive customer experience.
• Serve as a point of contact for customer and distributor account management.
• Develop a strong understanding of the company's products, processes and operational procedures.
• Work collaboratively with colleagues to resolve customer requirements.
• Maintain accurate customer and account information.
• Support wider administrative activities as required.

We’re Looking For:

• At least 1 year of customer care or customer service experience.
• Excellent communication and telephone skills.
• Strong attention to detail and organisational ability.
• A positive, self‑motivated and team‑oriented approach.
• Logical thinking and strong problem‑solving skills.
• High school diploma or equivalent.
• Experience using Microsoft Office.
• Previous CRM or e-commerce experience is preferred.
• Dental or medical industry experience would be advantageous.

What’s on Offer:

• Quarterly profit sharing, with employees receiving a percentage of company net profit.
• Medical, dental and vision insurance.
• Short‑term and long‑term disability coverage.
• Life and AD&D insurance.
• 401(k) with company match.
• Vacation and PTO.
• Long‑term career development within a growing dental technology organisation.
• Collaborative and innovative working environment.