Associate Director, Client Partner (DentaQuest) - Denver, CO

DentaQuest; Denver (CO); On-site; USD 101,700 - 152,600; Full time

Benefits offered by this job

Medical coverage

401(k) employer match

Stock purchase options

Job summary

Sun Life U.S. is a leading benefits provider with nationwide reach and a focus on accessible care. The Associate Director, Client Partner in Denver oversees contract management, client performance and staff development within the local market.

You will drive client relationships, monitor P&L, and pursue new opportunities while ensuring service excellence and regulatory compliance. This role requires strong leadership, a strategic mindset, and travel up to 30% to support clients.

Qualifications

• Bachelor’s degree required.
• Five years’ external client experience; superb customer service.
• Three years in a supervisory/management role.
• Superior organizational, written and oral communication skills; presentations.
• Knowledge of group benefits; consultative service approach.
• Ability to work independently and in a team.
• Up to 30% travel.
• Proficient with MS Office tools.

Responsibilities

• Maintain ongoing communications and service for current clients via on-site meetings and calls.
• Manage region P&L and loss ratio to target.
• Generate new business opportunities within existing accounts.
• Meet with Sales Director monthly to review prospects.
• Lead DQ staff on client program administration and ensure contract compliance.
• Develop relationships with healthcare and community groups.

Skills

Client relationship management

Communication skills

Leadership

Problem solving

Time management

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description

Location

Candidate must be located in the Denver, CO Area.

The opportunity

The Associate Director, Client Partner is responsible for contract management, business performance, client retention, staff development and growth of the current business in the local market.

How you will contribute

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
• Manage overall P&L for the region, including managing loss ratio to predetermined target.
• Generate new business opportunities within existing accounts.
• Meet with Sales Director monthly to review prospect opportunities.
• Provide on-going leadership for all DQ staff on administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract.
• Proactively identify client expectations, communicate expectations to DQ staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Develop and maintain relationships with key contacts in various healthcare and community-based organizations, including through participation on internal DQ committees.
• Represent DQ at health fairs, conferences and advisory meetings through the State.
• As applicable, directs/manages process that increase member access by strengthening outreach programs and provider networks.
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Draft and negotiate Amendments to Dental Service Agreements as necessary.
• Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
• Ensure timely and accurate reporting to clients.
• Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively.
• Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations.
• Provide leadership and supervision to local DQ staff. Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Other duties as assigned.
• Manages project(s) and/or consultant(s) dedicated to increasing quality scores in a given market or locality, in collaboration with Outreach team and senior leadership.
• Support the design and implementation of client or DQ-driven benefit designs, in consultation with clinical management and operations teams.

What you will bring with you

• Bachelor’s Degree
• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Three years’ experience in a supervisory/management role.
• Superior organizational, written and oral communication skills, particularly presentation skills.
• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Demonstrated ability to solve complex business problems.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 30% travel
• Ability to efficiently operate all job-related office equipment.
• Ability to communicate via telephone and work in virtual teams.
• The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.

Physical Demands

• Ability to work in a traditional professional office setting/remote environment.
• Ability to effectively operate computer equipment.
• Work schedule may vary and is determined by project schedules.

Salary

Salary Range: $101,700 - $152,600
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

• generous vacation and sick time
• market-leading paid family, parental and adoption leave
• medical coverage
• company paid life and AD&D insurance
• disability programs
• a partially paid sabbatical program
• 401(k) employer match
• stock purchase options
• an employer-funded retirement account

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category

Sales - Client Relationship Management

Posting End Date

29/09/2026