Screener - ComTrans

Global Medical Response; Milwaukie (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Global Medical Response (GMR) is seeking a NEMT Screening Specialist to identify member mobility needs and accurately record them in profiles. The role collaborates with schedulers, dispatchers, QA, and social work teams to address transportation challenges and ensure safe, efficient rides.

Requirements include a high school diploma (or equivalent), 1–2 years of call center experience, and English communication proficiency. Multilingual abilities, especially Spanish, are preferred.

Qualifications

• Communicate effectively in English, both verbally and in writing. Bi/multi-lingual preferred, Spanish language proficiency highly desired.
• Strong active listening and critical thinking skills essential.
• Ability to explain complex information in an accessible manner.

Responsibilities

• Assist with member-initiated cancellations and no-shows in a timely manner.
• Monitor trip issues and escalate misalignments or potential abuse of transportation services.
• Monitor and respond to emails and messaging applications promptly.
• Provide consistently responsive and professional customer service.
• Conduct self-audits to ensure data entry accuracy.
• Participate in workgroups to brainstorm efficiency improvements.
• Meet or exceed call and data entry goals as set by management.

Skills

English communication

Active listening

Bilingual (Spanish)

Data entry accuracy

Team collaboration

Education

High school diploma or equivalent

Tools

Ecolane

CloudTrans

Crexendo

Job description

BASIC FUNCTION

Utilizing the provided tools including Ecolane, CloudTrans, and Crexendo the NEMT Screening Specialist will work to ensure Ride to Care members needs are clearly identified and properly and accurately recorded in their profile including but not limited to the members’ mobility needs, their most appropriate mode of transport, level of service, and any other spec or specific needs to ensure and promote safe and efficient transportation to and from covered services. In addition, they will work closely with the dialysis and A&D schedulers, dispatchers, QA teams, transportation social worker, and no-show coordinators to assist with identifying and addressing transportation challenges. They will work collaboratively with screening specialists located with the other Ride to Care partners. The specialist shall deliver a high level of customer service and data entry accuracy and meet set standards.

This position supports all units within ComTrans NEMT Operations and upholds the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity.

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required.

Age: All ComTrans employees must be at least 18 years old.

Experience: 1 to 2 years of call center experience preferred.

Work Schedule: Flexible and able to meet organizational needs.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Communicate effectively in English, both verbally and in writing. Bi/multi-lingual preferred, Spanish language proficiency highly desired.
• Strong active listening and critical thinking skills essential.
• Ability to explain complex and nuanced information in an accessible manner.
• Knowledge and understanding of mobility issues, ADA and NEMT rules and regulations, and Ride to Care transportation provider capacity and capabilities.
• Strong organizational, time management and prioritization skills and the ability to work independently while escalating issues effectively as needed.
• Be able to utilize technology including Microsoft Office Programs, multi-line phone systems and, internal web-based programs including but not limited to Ecolane, CloudTrans, and Crexendo.
• Touch typing – 40wpm or more preferred.
• Provide a high level of customer service to both internal and external customers.
• Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.
• Be detailed oriented with a high level of accuracy.
• Deescalate situations effectively.
• Work well with others.
• Be a strong team player.
• Use sound judgment, make timely decisions, and solve problems.
• Possess exceptional follow-through and follow-up skills.
• Work well under pressure.

RESPONSIBILITIES:

• Assist with member-initiated cancellations and no-shows in a timely manner.
• Assist with monitoring trip issues and forward any trips that might suggest possible misalignment of member needs, mismanagement of resources, or potential fraud, waste, or abuse of transportation or related services.
• Monitor and respond to emails and messaging applications in a timely manner.
• Provide consistently responsive and professional customer service.
• Conduct self-audits to ensure a high level of data entry accuracy.
• Participate in workgroups to brainstorm improvements in efficiencies.
• Meet or exceed call and data entry goals as set by Manager/Call Center Supervisor.
• Adhere to work schedule.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors —keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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