Associate Call Taker

Global Medical Response; Aiea (HI); On-site; USD 29,000 - 39,000; Full time

Job summary

Global Medical Response in Hawaii is seeking a Communications Specialist to respond to emergency and non-emergency calls for ambulance and transportation services.

You will assign and route transportation requests, document communications, and provide clear, professional support to providers, facilities, and member representatives. Varied day and night shifts are available.

Qualifications

• High school diploma or GED required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using established systems to provide excellent customer support.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues as needed.
• Communicate trip data including confirmations, routing time and any issues.

Skills

Dispatch experience

Customer service

Education

High school diploma or GED

Job description

More Information about this Job

IMMEDIATE HIRING! COMMUNICATIONS SPECIALIST!!

FULL-TIME OPPORTUNITY!!

Starting hourly rate $24.40 per hour!!

We're hiring a Communications Specialistwho will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Communication Specialists will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and properly identify and escalation issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.

• Communications Specialists will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.

• Successful Communications Specialist will demonstrate organization, multitasking and time management skills.
• Varied shifts-Day and Night

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.