SCRA Service Advocate – Front & Back Office Support

Hyundai Capital; Irvine (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life insurance

Wellbeing resources

Leadership programs

Volunteer time off

Company charity donation

Job summary

Hyundai Capital America in Irvine, CA, seeks a SCRA Service Associate to support military customers and SCRA servicing activities. You will handle inbound/outbound interactions, collect documents, and create service requests for lease returns, vehicle transportation, and rate adjustments.

Back-office duties include reviewing cases, processing approved benefits, updating records, and ensuring compliance with federal regulations.

Qualifications

• Experience in customer service, call center operations, accounting or back-office processing.
• Familiarity with case management and documentation review practices.
• Knowledge of SCRA requirements or ability to learn regulated servicing processes.

Responsibilities

• Support military customers with front-office interactions and service requests.
• Process SCRA benefits, perform account adjustments, and coordinate case resolutions.
• Maintain accurate case notes and comply with federal regulations and policies.

Skills

Customer service

Call center

Account servicing

Case management

Back-office processing

Education

High School diploma or GED

Bachelor’s degree or equivalent work experience

Tools

Case management systems

Job description

Hyundai Capital America in Irvine, CA, seeks a SCRA Service Associate to support military customers and SCRA servicing activities. You will handle inbound/outbound interactions, collect documents, and create service requests for lease returns, vehicle transportation, and rate adjustments.

Back-office duties include reviewing cases, processing approved benefits, updating records, and ensuring compliance with federal regulations.