SCOOPS COUNTER ATTENDANT

Graton-Resort-; Rohnert Park (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance with Kaiser Permante

Delta Dental

VSP Vision

Paid Time Off (up to 18 days in the第一年

Life Insurance

AD&D Insurance

Short/Long-Term Disability

401k Company Match: 100% on the first

Mental wellness services throughSpring

Voluntary Benefits (e.g. Pet insurance

Complimentary meals during shift

Discounts within our community

Quarterly Guest Service Bonus Opportun

Team Member Referral Bonus

Tuition Reimbursement

Graton-Sponsored Volunteer Events

Job summary

Graton Resort and Casino Marketplace is hiring a Scoops Counter Attendant to deliver fast, friendly service while taking orders, handling payments, and preparing ice cream and baked goods. You will maintain a clean counter and dining area and ensure compliance with food safety standards.

The role requires 1 year of high-volume restaurant experience, a California Food Handler Certification, and a flexible schedule that includes weekends and holidays.

Qualifications

• 1 year of experience in fast food or high-volume restaurants.
• Must be at least 18 years old.
• California Food Handler Certification required or obtainable.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Take guest orders accurately and input into the POS system.
• Handle cash, credit, and other payment transactions.
• Prepare and serve ice cream and baked goods.
• Greet guests promptly and assist with menu items.
• Maintain a clean, organized counter and dining area.
• Follow all food safety and sanitation standards.

Skills

Communication

Customer service

Flexibility

Education

California Food Handler Certification

Tools

POS system

Job description

Full-Time Team Members are eligible for:

• Medical Insurance with Kaiser Permanente
• Delta Dental
• VSP Vision
• Paid Time Off (up to 18 days in the first year)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short-Term Disability & Long-Term Disability
• 401k Company Match: 100% on the first 4%
• Mental wellness services through Spring Health
• Voluntary Benefits (e.g. Pet insurance, car insurance, legal services)
• Complimentary meals during shift
• Discounts within our community
• Quarterly Guest Service Bonus Opportunities
• Team Member Referral Bonus
• Tuition Reimbursement
• Graton-Sponsored Volunteer Events

Department

SCOOPS

Job Description

Position Summary:
The Scoops Counter Attendant is responsible for providing fast, friendly, and accurate service to guests atGraton Resort and Casino's Marketplace. This role includes taking orders, handling payments, preparingand serving food and beverages, maintaining cleanliness and organization of the counter and guest facingareas, and ensuring compliance with all food safety and sanitation standards. The attendant must be ableto work efficiently in a high-volume environment while delivering excellent guest service and supporting theoverall operations of the Marketplace

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Prepare and serve ice cream and baked goods.
4. Greet guests promptly and courteously; assist with menu selections and answer questions about fooditems.
5. Take guest orders accurately and input them into the POS system.
6. Handle cash, credit, and other payment transactions following established cash-handling procedures.
7. Prepare, assemble, and serve food and beverage items according to company standards.
8. Maintain a clean, organized, and fully stocked counter, service area, and dining area.
9. Follow all food safety, sanitation, and health regulations, including proper food handling and
temperature control.
10. Restock supplies such as napkins, condiments, and utensils throughout the shift.
11. Assist with opening, closing, and side work duties as directed by management.
12. Communicate effectively with kitchen staff and management regarding food preparation and guestneeds.
13. Handle guest concerns professionally and promptly, ensuring a positive guest experience.
14. Maintain a professional appearance and positive attitude throughout the shift.
15. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities can be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Requirements

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written andverbal form.
2. One (1) year of experience in fast food or high-volume restaurants.
3. Must be at least 18 years of age.
4. Must possess or obtain a California Food Handler Certification.
5. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

Physical Requirements:
This job has the following physical requirements:
1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
10. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
11. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift

Work Conditions:
Work is typically in an area that may be unusually hot, cold, noisy, and may contain second-hand smoke.Work may be performed in small areas with a 3 ft. wide access. These tasks include the maintenance andcare of the assigned area. Work may entail trained chemical usage. Constant contact with fellow TeamMembers and Guests.