Scientific Renewal & Growth Account Manager

Openkrill; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly environment

Travel 30%+ for customer meetings

Job summary

Dotmatics, a science-first software company, seeks an Associate Account Manager to own health, retention, and growth of Luma customers in a hybrid role. You’ll manage renewals while actively closing expansion opportunities, partnering with Strategic Account Execs, Customer Success, and WW Renewals.

You will travel 30%+ for meetings and QBRs, speaking credibly with bench researchers and department leaders. A background in SaaS, materials or life sciences helps you communicate ELN/LIMS and data

Qualifications

• 4+ years in inside sales, renewal management, or account management in SaaS or technical software.
• Ability to discuss ELN, LIMS, cheminformatics, bioinformatics and data visualization concepts with customers.
• Experience collaborating with Success, Pre-sales and Finance to drive renewals and expansions.

Responsibilities

• Own end-to-end renewal process for named enterprise accounts.
• Identify and pursue expansion opportunities within existing accounts.
• Build business cases and deliver proposals for renewal and expansion opportunities.
• Meet or exceed retention, renewal, and expansion quotas.
• Collaborate with Customer Success to ensure smooth onboarding and value realization.

Skills

Renewal management

Negotiation

CRM (Salesforce)

Account management

Communication

Interdepartmental collaboration

SaaS familiarity

Education

Degree in Material or Life Sciences

Tools

Salesforce

Job description

Dotmatics, a science-first software company, seeks an Associate Account Manager to own health, retention, and growth of Luma customers in a hybrid role. You’ll manage renewals while actively closing expansion opportunities, partnering with Strategic Account Execs, Customer Success, and WW Renewals.

You will travel 30%+ for meetings and QBRs, speaking credibly with bench researchers and department leaders. A background in SaaS, materials or life sciences helps you communicate ELN/LIMS and data