Hybrid Associate Account Manager: Renewal & Growth

Dotmatics Ltd.; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Dotmatics is seeking an Associate Account Manager to own the health, retention, and growth of a named book of Luma Material Science customer accounts. This hybrid role blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams.

You will work in close partnership with Strategic Account Executives, Customer Success, and the

Qualifications

• 4+ years in inside sales, renewal management, or account management, preferably in SaaS or technical software.
• Experience with complex sales cycles and renewal negotiations.
• Ability to speak credibly with researchers and department decision-makers.

Responsibilities

• Own end-to-end renewal process for named accounts and forecast renewal risk.
• Identify expansion opportunities, build business cases, and close deals.
• Collaborate with Customer Success to ensure onboarding and value realization.
• Maintain CRM records and provide updates on renewal status and health.
• Partner with Strategic Account Executives and Presales for account strategies.
• Build relationships with scientists, lab managers, and decision-makers.

Skills

Renewal management

Account management

SaaS sales

Stakeholder management

Negotiation

CRM (Salesforce)

Presentation skills

Scientific software familiarity

Education

Bachelor's degree in Business

Tools

Salesforce

Job description

Dotmatics is seeking an Associate Account Manager to own the health, retention, and growth of a named book of Luma Material Science customer accounts. This hybrid role blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams.

You will work in close partnership with Strategic Account Executives, Customer Success, and the