Associate Account Manager — Benelux & Nordics Growth

Openkrill; United States; Hybrid; USD 90,000 - 135,000; Full time

Job summary

Dotmatics is seeking an Associate Account Manager to own health, retention, and growth of Luma customer accounts in a hybrid role. You will manage renewals and proactively identify expansion opportunities, working with Strategic Account Executives, Customer Success and broader sales teams.

We expect at least 4 years in inside sales or renewal management, preferably in SaaS or life sciences, with the ability to discuss ELN, LIMS, cheminformatics, and data visualization challenges.

Qualifications

• Minimum 4 years in inside sales or renewal management in SaaS.
• Experience with renewals and expansion sales.
• Ability to discuss ELN/LIMS and data challenges with researchers.

Responsibilities

• Own the full renewal cycle for named enterprise accounts and drive retention.
• Identify and pursue expansion opportunities within existing accounts.
• Build relationships with scientists, lab managers and decision-makers.
• Collaborate with Success, Presales and field sales on account strategy.

Skills

Renewal management

Account management

SaaS sales

Customer relationship

Negotiation

Education

Bachelor's degree in Life Sciences, Chemistry, Biology or related field

Tools

Salesforce

Job description

Dotmatics is seeking an Associate Account Manager to own health, retention, and growth of Luma customer accounts in a hybrid role. You will manage renewals and proactively identify expansion opportunities, working with Strategic Account Executives, Customer Success and broader sales teams.

We expect at least 4 years in inside sales or renewal management, preferably in SaaS or life sciences, with the ability to discuss ELN, LIMS, cheminformatics, and data visualization challenges.