Remote-Ready Associate Account Manager

Openkrill; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Dotmatics seeks an Associate Account Manager to own health, renewal, and growth of Luma customer accounts in a hybrid role with 30%+ travel. You will partner with Strategic Account Executives, Customer Success, and broader sales to drive renewals, adoption, and expansion.

You will speak credibly with scientists and decision-makers, manage full renewal cycles, and pursue expansion opportunities across departments and seats.

Qualifications

• Experience in inside sales, renewal management, account management, or related roles in SaaS or scientific software.
• Ability to speak credibly with bench researchers and department decision-makers.
• Strong discovery, negotiation, and consultative selling skills.
• Excellent presentation and written/verbal communication abilities.
• Familiarity with CRM systems and sales engagement tools.

Responsibilities

• Own expansion opportunities within existing accounts, including new departments and additional seats.
• Manage full sales cycle for small to mid-sized expansion opportunities (typically < $50K ARR).
• Conduct needs assessments and deliver compelling renewal/expansion proposals.
• Achieve retention and expansion quotas on a quarterly and annual basis.
• Collaborate with Renewals and Customer Success to ensure renewals and onboarding deliver value.
• Build relationships with researchers, lab managers, and department decision-makers.
• Understand ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges.

Skills

Quota attainment

Complex sales cycles

Negotiation skills

Presentation skills

CRM systems (Salesforce)

Time management

Team collaboration

English & German

Education

Bachelor's degree in Life Sciences, Chemistry, Biology, Biochemistry, or related field

Tools

Salesforce

Sales engagement tools

Job description

Dotmatics seeks an Associate Account Manager to own health, renewal, and growth of Luma customer accounts in a hybrid role with 30%+ travel. You will partner with Strategic Account Executives, Customer Success, and broader sales to drive renewals, adoption, and expansion.

You will speak credibly with scientists and decision-makers, manage full renewal cycles, and pursue expansion opportunities across departments and seats.