School Technology Support Specialist

Michigan Association of School Boards; Michigan; On-site; USD 26,000 - 37,000; Full time

Job summary

FRASER PUBLIC SCHOOLS in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School. The role focuses on providing first-line technical support for staff and students, managing the building help desk, and maintaining a productive learning environment through technology services.

The position is ten months, with a $23.09/hour rate (non-union). Candidates should have a high school diploma, relevant certs preferred, and the ability to lift 50 lbs.

Qualifications

• High School Diploma required.
• Associates degree desired or equivalent experience considered.
• A+ or Apple Technician certification or equivalent recommended.
• Experience providing 1st level technology support in an educational setting preferred.
• Proficient with Microsoft Office 2016+ and Office 365; familiarity with macOS and iOS.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift up to 50 lbs and support staff and students with tech tools.

Responsibilities

• Assist staff and students in using district technology.
• Manage building help desk requests and provide support on district technologies.
• Identify and troubleshoot technology problems and escalate when needed.
• Maintain an inventory of technology in the building.
• Install and maintain technology per district directives.
• Assist with quoting and ordering technology supplies.
• Provide training and documentation on current tools for staff and students.
• Perform other duties as assigned by the Director of Educational Technology.

Skills

Customer service

Problem solving

Teamwork

Communication

Educational technology

Training staff

Multitasking

Adaptability

Interpersonal skills

Education

High School Diploma

Associates degree desired

A+ or Apple Technician certification recommended

Experience with 1st level tech support in education

Tools

Microsoft Office 2016+

Office365

macOS through Sonoma

iOS devices

Job description

FRASER PUBLIC SCHOOLS in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School. The role focuses on providing first-line technical support for staff and students, managing the building help desk, and maintaining a productive learning environment through technology services.

The position is ten months, with a $23.09/hour rate (non-union). Candidates should have a high school diploma, relevant certs preferred, and the ability to lift 50 lbs.