Technology Support Assistant

Michigan-Association-of-School-Boards; Michigan; On-site; USD 26,000 - 37,000; Full time

Job summary

FRASER PUBLIC SCHOOLS in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School. The role focuses on providing first-line technical support for staff and students, managing the building help desk, and maintaining a productive learning environment through technology services.

The position is ten months, with a $23.09/hour rate (non-union). Candidates should have a high school diploma, relevant certs preferred, and the ability to lift 50 lbs.

Qualifications

• High School Diploma required.
• Associates degree desired or equivalent experience considered.
• A+ or Apple Technician certification or equivalent recommended.
• Experience providing 1st level technology support in an educational setting preferred.
• Proficient with Microsoft Office 2016+ and Office 365; familiarity with macOS and iOS.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift up to 50 lbs and support staff and students with tech tools.

Responsibilities

• Assist staff and students in using district technology.
• Manage building help desk requests and provide support on district technologies.
• Identify and troubleshoot technology problems and escalate when needed.
• Maintain an inventory of technology in the building.
• Install and maintain technology per district directives.
• Assist with quoting and ordering technology supplies.
• Provide training and documentation on current tools for staff and students.
• Perform other duties as assigned by the Director of Educational Technology.

Skills

Customer service

Problem solving

Teamwork

Communication

Educational technology

Training staff

Multitasking

Adaptability

Interpersonal skills

Education

High School Diploma

Associates degree desired

A+ or Apple Technician certification recommended

Experience with 1st level tech support in education

Tools

Microsoft Office 2016+

Office365

macOS through Sonoma

iOS devices

Job description

Deadline: November 5, 2026
District/Organization: Fraser Public Schools
Position/Type: Other, full time
Salary: $23.09/Hour – Non Union

FRASER PUBLIC SCHOOLS
FRASER, MICHIGAN

TITLE: Technology Support Assistant – Richards Middle School

QUALIFICATIONS:

• High School Diploma required
• Associates degree desired, relevant work experience will be considered in lieu of
  degree
• A+ certification, Apple Technician certification, or equivalent experience
  recommended
• Familiarity with Microsoft Office 2016 or newer, Office365, macOS through
  macOS to Sonoma and iOS devices/app
• Experience providing 1st level support as it relates to building technology
  (preferably in an educational setting)
• Experience with installation, upgrade, repair, and maintenance of computer
  software, hardware, and peripherals
• Commitment to maintaining a high level of customer service
• Ability to work effectively with staff and students at their skill levels
• Effective communication, problem solving, multi-tasking, and organizational skills
• Capacity to thrive in a team-oriented environment
• Ability to train and support staff and students in the use of educational
  technologies
• Ability to adapt and learn new technologies needed to support staff and students
• Excellent interpersonal skills
• Self-directed, self-motivated and ability to work with interruptions
• Have a willingness to continue to renew and add certifications and skills
• Have a high level of personal integrity and sensitivity to confidential information
• Ability to lift a minimum of 50 lbs. and service ceiling mounted devices
• Such alternatives to the above qualifications as the Board of Education may find
  appropriate and acceptable

REPORTS TO: Director of Technology

SUPERVISES: None

JOB GOAL: The primary responsibility shall be to provide technology support to the
staff and students needed to meet their educational goals and ensure minimal
interruption to the learning environment and operations of the building.

ASSIGNED RESPONSIBILITIES:
1. Assist staff and students in the use of all district technology
2. Manage building help desk requests and provide assistance on all district
technologies to staff and students
3. Identify, research and resolve technology-related problems and troubleshoot
building problems thoroughly before forwarding to district device support
4. Maintain an inventory listing of all technology in the building
5. Install technology and perform maintenance as directed by the district technology
department
6. Assist staff with quoting and ordering of technology related supplies
7. Keep up to date on current technology tools in K12 education and provide training
and documentation as needed
8. All other duties assigned by Director of Educational Technology and Information
Systems and/or building principal

TERMS OF EMPLOYMENT: Ten (10) Month non-bargaining unit position. Days/Hours
are determined based on building/district needs and various times of the school year.

SALARY: $23.09/Hour – Non Union

EVALUATION: Evaluation of this job will be performed annually by the Director of
Technology or his designee.

This job description in no way states or implies that these are the only duties to be
performed by the employee. He or she will be required to follow any other instructions
and to perform any duties requested by his or her management that generally fit into the
job expectations.

Essential Functions of the job as per the Americans with Disability Act (ADA)

FRASER PUBLIC SCHOOLS DOES NOT DISCRIMINATE ON THE BASIS OR RACE,
COLOR, NATIONAL ORIGIN, SEX. AGE, HEIGHT, WEIGHT, RELIGION, MARITAL
STATUS, OR DISABILITY IN ITS PROGRAMS AND ACTIVITIES. THE FOLLOWING
PERSON HAS BEEN DESIGNATED TO HANDLE INQUIRIES REGARDING THE
NONDISCRIMINATION POLICIES: DIRECTOR OF HUMAN RESOURCES, 33466
GARFIELD, FRASER, MI 48026 [phone].