Building Technology Professional

School District 197; Mendota Heights (MN); On-site; USD 40,000 - 44,000; Full time

Job summary

The School District 197, Two Rivers High School, seeks a Building Technology Professional to provide first-line technical support for staff and students, maintain devices, and assist teachers with technology integration. The role involves troubleshooting hardware/software, managing inventory, and delivering training across site technology.

Applicants should have at least a high school diploma, experience in tech support, and strong customer service skills.

Qualifications

• Minimum of high school diploma or equivalent. College or technical degree preferred.
• Two years related computer experience supporting/troubleshooting computer hardware, software and connectivity – wired and wireless.
• Detailed working knowledge of macOS and Windows, ChromeOS.
• Detailed working knowledge of supporting iOS and iPadOS.
• Ability to troubleshoot computer problems and work independently without direct supervision in the deployment and repair of hardware and software.
• Knowledge and ability to support TVs, Apple TV's, printers, Airtame, document cameras, LCD projectors, digital cameras, video cameras, and other building technology.
• Excellent customer service skills and the ability to communicate effectively both orally and in writing with employees at all levels.
• Proven ability to establish and maintain cooperative and effective working relationships with others.
• Ability to understand and follow data privacy rules and regulations related to students and staff.
• Must have the ability and proven record of reporting to work on a regular and punctual basis.

Responsibilities

• Configure and maintain Apple, Windows, and Chromebook devices for teachers, staff and students.
• Provide support for software applications including: Google Workspace, Microsoft Office, Canvas, Infinite Campus, and building specific software.
• Provide support for curriculum tools such as TV displays, iPads, digital cameras and other electronic devices.
• Provide instruction to and assistance/consultation with staff on operation and use of technology.
• Support students and staff during testing windows. Ensure hardware and software work properly. Prepare computers for testing sessions.
• Manage building technology equipment, inventory, and storage.
• Assist teachers in integrating technology into the classroom curriculum.
• Support teachers in the use of the Student Information System (Infinite Campus).
• Provide training for site technology found in multi-purpose spaces such as: auditoriums, gyms, athletic fields, cafeterias.
• Prior to the start of the school year, ensure building technology equipment is clean, properly enrolled and ready for use by students and staff.
• Provide refresher training for teachers and staff at the start of the school year as needed.
• Offer technology training throughout the school year.
• At the end of each school year: disperse classroom inventory check-off lists to ensure the proper summer storage of equipment. Collect, clean and store building technology equipment.
• Additional duties as assigned.

Skills

Tech support

macOS & Windows

ChromeOS

iOS & iPadOS

Customer service

Communication

Data privacy

Punctual reliability

Education

High school diploma

College/Technical degree preferred

Tools

Google Workspace

Microsoft Office

Canvas

Infinite Campus

Building-specific software

Job description

Location

Two Rivers High School

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better school system and better results for all students. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

Building Technology Professional

Effective immediately the Human Resources Office will accept online applications for a Building Technology Professional position. Thepositionis scheduled to work full time, 185 days per year, non-affiliated position,$27.32 per hour plus benefits.

Primary Function

The Technology Professional is the first line of support for building level technical support, providing technical assistance for staff and student use of technology in the school building. The Technology Support position ensures school site technology is maintained and operates correctly. This position troubleshoots and resolves technical problems in the building. The position also supports teachers in their use of technology for curriculum delivery and student engagement.

Line of Supervision

Assistant Director of Technology and Building Principal

Knowledge, Skills and Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of high school diploma or equivalent. College or technical degree preferred.
• Two years related computer experience supporting/troubleshooting computer hardware, software and connectivity – wired and wireless.
• Detailed working knowledge of macOS and Windows, ChromeOS.
• Detailed working knowledge of supporting iOS and iPadOS.
• Ability to troubleshoot computer problems and work independently without direct supervision in the deployment and repair of hardware and software.
• Knowledge and ability to support TVs, Apple TV's, printers, Airtame, document cameras, LCD projectors, digital cameras, video cameras, and other building technology.
• Must have excellent customer service skills and the ability to communicate effectively both orally and in writing with employees at all levels in the building and district office as well as with people outside the organization.
• Proven ability to establish and maintain cooperative and effective working relationships with others.
• Ability to understand and follow data privacy rules and regulations related to students and staff.
• Must have the ability and proven record of reporting to work on a regular and punctual basis.

Essential functions of the job include but are not limited to the following

• Configure and maintain Apple, Windows, and Chromebook devices for teachers, staff and students.
• Provide support for software applications including: Google Workspace, Microsoft Office, Canvas, Infinite Campus, and building specific software.
• Provide support for curriculum tools such as TV displays, iPads, digital cameras and other electronic devices.
• Provide instruction to and assistance/consultation with staff on operation and use of technology.
• Support students and staff during testing windows. Ensure hardware and software work properly. Prepare computers for testing sessions.
• Manage building technology equipment, inventory, and storage.
• Assist teachers in integrating technology into the classroom curriculum.
• Support teachers in the use of the Student Information System (Infinite Campus).
• Provide training for site technology found in multi-purpose spaces such as: auditoriums, gyms, athletic fields, cafeterias.
• Prior to the start of the school year, ensure building technology equipment is clean, properly enrolled and ready for use by students and staff.
• Provide refresher training for teachers and staff at the start of the school year as needed.
• Offer technology training throughout the school year.
• At the end of each school year: disperse classroom inventory check-off lists to ensure the proper summer storage of equipment. Collect, clean and store building technology equipment.
• Additional duties as assigned.

Physical Requirements

Regularly required to move about the building providing computer assistance to staff; ability to crawl, stoop, reach, etc., in order to troubleshoot computer/printer problems and/or install/remove equipment; must have the ability to communicate with staff in person, by phone and via e-mail; and must have the ability to lift up to 30 pounds unassisted and upto 50 pounds with assistance.