School Tech Support & Training Specialist

Ithaca City School District

City of Ithaca (NY)

On-site

USD 59,000 - 65,000

Full time

3 days ago

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Job summary

Ithaca City School District is seeking a Microcomputer Specialist to provide technical support for educational and administrative computer systems at the district. The role includes training district personnel and working under the CIO/Asst.

Director of Technology with flexibility in technical judgment. Responsibilities include hardware/software installation, troubleshooting, inventory maintenance, vendor coordination, and Help Desk support for end users.

Qualifications

Bachelor’s Degree in Computer Science, Computer Technology or a closely related field with similar curriculum AND 1 year of full-time paid experience in management or support of computer systems.
Bachelor’s Degree AND a repair or proficiency certification from relevant technology companies (Apple, Google, Microsoft, JAMF, Aruba, CompTIA, or other) AND 1 year of full-time paid experience in management or support of computer systems.
Associate’s Degree in Computer Science, Computer Technology or related field with similar curriculum AND 3 years of full-time paid experience in management or support of computer systems.
High school diploma or equivalent AND 5 years of full-time paid experience in management or support of computer systems.
Any equivalent combination of training and experience as defined by (A)-(D).

Responsibilities

Installs, configures, maintains and troubleshoots District hardware systems.
Installs, configures, maintains and troubleshoots District application software.
Trains District staff in the use of District software and educational software.
Assists with network software installation and maintenance for district, local and area-wide networks.
Tests and modifies new system software.
Maintains annual district-wide hardware and software inventories.
Documents knowledge base and manuals; maintains and updates documentation.
Communicates with vendors and technical support to resolve issues.
Troubleshoots access control and video systems.
Evaluates computer systems and services, prepares equipment proposals.
Provides Help Desk support for hardware and software.