School Tech Help Desk Specialist

Blue Ridge Technology; Lakeside (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

Blue Ridge Technology is seeking a Technology Customer Service Representative to be the first point of contact for staff and students needing technical assistance. The role emphasizes strong communication, empathy, and problem-solving as you support district devices and software.

You will troubleshoot basic issues, document solutions, and contribute to a positive user experience in a school environment. Training and guidance will be provided to help you grow in a technology career.

Qualifications

• High school diploma or GED required.
• Arizona Fingerprint Card IVP required.
• Experience in customer service or related field preferred.
• Basic computer and technology knowledge required.

Responsibilities

• Serve as primary contact for technology support via phone, email, and ticketing system.
• Troubleshoot basic hardware, software, and network connectivity issues.
• Document, track, and resolve support tickets in a timely manner.
• Escalate complex technical issues to IT staff.
• Assist with setup, deployment, and maintenance of district devices.

Skills

Customer service

Communication

Empathy

Problem-solving

Multi-tasking

Team player

Learning new tech

Education

High school diploma or GED

Arizona Fingerprint Card IVP

Tools

Ticketing systems

Help desk software

Device setup & maintenance

Job description

Blue Ridge Technology is seeking a Technology Customer Service Representative to be the first point of contact for staff and students needing technical assistance. The role emphasizes strong communication, empathy, and problem-solving as you support district devices and software.

You will troubleshoot basic issues, document solutions, and contribute to a positive user experience in a school environment. Training and guidance will be provided to help you grow in a technology career.