Technology Customer Service Representative

Blue Ridge Technology; Lakeside (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

Blue Ridge Technology is seeking a Technology Customer Service Representative to be the first point of contact for staff and students needing technical assistance. The role emphasizes strong communication, empathy, and problem-solving as you support district devices and software.

You will troubleshoot basic issues, document solutions, and contribute to a positive user experience in a school environment. Training and guidance will be provided to help you grow in a technology career.

Qualifications

• High school diploma or GED required.
• Arizona Fingerprint Card IVP required.
• Experience in customer service or related field preferred.
• Basic computer and technology knowledge required.

Responsibilities

• Serve as primary contact for technology support via phone, email, and ticketing system.
• Troubleshoot basic hardware, software, and network connectivity issues.
• Document, track, and resolve support tickets in a timely manner.
• Escalate complex technical issues to IT staff.
• Assist with setup, deployment, and maintenance of district devices.

Skills

Customer service

Communication

Empathy

Problem-solving

Multi-tasking

Team player

Learning new tech

Education

High school diploma or GED

Arizona Fingerprint Card IVP

Tools

Ticketing systems

Help desk software

Device setup & maintenance

Job description

Technology Customer Service Representative

Blue Ridge School District Blue Ridge Technology - Lakeside, Arizona Open in Google Maps

Job Details

Job ID: 5964732
Application Deadline: Posted until filled
Posted: Oct 19, 2026 6:00 AM (UTC)

Starting Date: Immediately

Job Description

Technology Customer Service Representative

Blue Ridge Unified School District

Reports To: Chief Technology Officer

Position Summary

Blue Ridge Technology is seeking a Customer Service Representative who is great with people and eager to learn the technical side of the job. We believe excellent support starts with strong communication, empathy, and problem-solving skills—the things that can’t easily be taught. If you have a solid track record in customer service and a genuine curiosity about how computers and networks work, this could be the perfect opportunity to transition your skills into a rewarding technology career.

The Technology Customer Service Representative serves as the first point of contact for staff and students needing technical assistance. This role focuses on delivering excellent customer service while supporting and troubleshooting district technology systems, devices, and applications.

Essential Duties and Responsibilities

• Serve as the primary contact for technology support requests via phone, email, and ticketing system
• Provide prompt, courteous, and effective customer service to staff and students
• Troubleshoot basic hardware, software, and network connectivity issues
• Document, track, and resolve support tickets in a timely manner
• Escalate complex technical issues to the appropriate IT staff
• Assist with setup, deployment, and maintenance of district devices (Chromebooks, laptops, desktops, etc.)
• Support district software systems and user account access
• Provide guidance and basic training to users on technology tools and systems
• Maintain accurate records of support activities and solutions
• Follow district policies regarding data security and acceptable use

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills
• Excellent verbal and written communication
• Ability to listen, empathize, and respond professionally
• Problem-solving and critical-thinking skills
• Basic knowledge of computers, mobile devices, and common software applications
• Ability to learn new technologies quickly
• Ability to manage multiple tasks and prioritize effectively
• Team-oriented with a positive and flexible attitude

Minimum Qualifications

• High school diploma or GED required
• Experience in customer service or a related field preferred
• Basic computer and technology knowledge required
• Valid Arizona driver’s license required
• Arizona Fingerprint Card IVP required

Preferred Qualifications

• Prior experience in a school district or educational setting
• Familiarity with help desk or ticketing systemsCoursework, certification, or training in information technology

Working Conditions

• Office and school site environments
• Frequent interaction with staff, students, and the public
• May require lifting and moving technology equipment (up to 25–40 lbs)

Position Type: Full-Time
Salary: $18 to $23 Per Hour

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Nathan Neill , Chief Technology Officer
• Blue Ridge Technology
• Phone: [phone]
• Email: [e-mail]