School IT Technician I — On-site End-User Support

Madison Metropolitan School District; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Doyle - Micro Computer Technician I - 1.0 FTE with MMSD in Madison, WI is a frontline tech support role responsible for troubleshooting Windows desktop and school-owned devices, imaging, and on-site maintenance across MMSD schools.

Under the supervision of the Tech User Manager, you will configure hardware, assist staff, document work, and travel to district sites to ensure reliable technology services for students and staff.

Qualifications

• Associate degree in Micro computing technology or commensurate experience.
• One year of experience providing technical support and training to staff, students, or office users of personal computers, network hardware and software and office technologies including Google applications, Microsoft Office Suite, email and related systems.
• Valid driver's license and provision of own transportation among schools.
• Experience performing on-site field hardware upgrades, technical trouble-shooting and software installation (preferred).

Responsibilities

• Troubleshoot end-user software and hardware problems within a networked environment and elevate complex issues as appropriate.
• Perform on-site setup, problem-solving, and operation of desktop systems.
• Replace defective equipment in a timely manner to ensure continued end-user productivity.
• Perform computer imaging and hardware upgrades to maintain district standards.
• Record all work and resolutions accurately in the electronic work order and problem tracking database (Incident IQ).

Job description

Doyle - Micro Computer Technician I - 1.0 FTE with MMSD in Madison, WI is a frontline tech support role responsible for troubleshooting Windows desktop and school-owned devices, imaging, and on-site maintenance across MMSD schools.

Under the supervision of the Tech User Manager, you will configure hardware, assist staff, document work, and travel to district sites to ensure reliable technology services for students and staff.