Desktop & End-User IT Support Technician (Windows/macOS)

University of Wisconsin; Madison (WI); Hybrid; USD 39,000 - 47,000; Full time

Job summary

University of Wisconsin–Madison is seeking a Desktop Support Technician within the Division of Information Technology (DoIT) to provide specialized technical support for Windows and Mac endpoints, network administration, and access management. You will resolve issues, document work, and collaborate with DoIT teams on small projects.

The role involves 90% onsite and 10% remote work after onboarding, with a strong emphasis on customer service, communication, and hands-on troubleshooting in a

Qualifications

• Experience providing information technology support to end users in a professional setting.
• Experience with hardware/software troubleshooting and network troubleshooting.
• Experience managing Windows and macOS across various hardware models.
• Experience using endpoint management tools such as Workspace One, Intune, BigFix, SCCM/ConfigMgr.

Responsibilities

• Participate in regular meetings with key customers to discuss service levels, contract status and future planning activities.
• Facilitate end-user trainings and provide information on non-routine IT products and services.
• Serve as a point of contact for information technology resources and customer needs.
• Maintain operational functions of technology systems to ensure integration and functionality.
• Assist with collecting customer information to meet functional requirements and provide on-site desktop support.

Skills

End-user support

Windows/macOS administration

Network troubleshooting

Scripting

Education

Associate’s Degree Preferred

Tools

Omnissa Workspace One

Microsoft Intune

HCL BigFix

Microsoft SCCM/ConfigMgr

Job description

University of Wisconsin–Madison is seeking a Desktop Support Technician within the Division of Information Technology (DoIT) to provide specialized technical support for Windows and Mac endpoints, network administration, and access management. You will resolve issues, document work, and collaborate with DoIT teams on small projects.

The role involves 90% onsite and 10% remote work after onboarding, with a strong emphasis on customer service, communication, and hands-on troubleshooting in a