School IT Support Specialist - On-Site & Remote Help

Shelby County Schools; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Shelby County Schools is seeking an IT Support Technician to provide first level software and hardware support for students and staff. You will diagnose problems, apply documented procedures, perform on-site and remote assistance, and help image and install operating systems and software.

Networking, printers, and security setup are included in this role. The candidate should hold a Bachelor’s or Associate’s degree in a related field with two years of related experience and be able to travel to

Qualifications

• Bachelor’s Degree in Computer Technology, Information Systems Management or related field, or Associate’s Degree with two years of computer science or equivalent experience.
• Total education/experience of four years.
• Must be able to travel to school sites and other locations using self provided reliable transportation.
• Proof of education, training, and/or experience is required.

Responsibilities

• Delivers first level software and hardware support to end users in schools and central offices.
• Diagnoses and resolves problems using documented procedures and checklists.
• Provides support for Microsoft Operating Systems - Server and OS 7, OS 8 or OS 10.
• Performs desktop and laptop repairs in-shop and on-site.
• Re-installs systems manually and remotely.
• Installs drivers for all Operating Systems on-site and remotely.
• Connects computer to appropriate printer(s) locally and through the server.
• Images new and refurbished computers with the Operating System and appropriate software like MS Office, APECS etc.
• Performs virus removal by appropriate methods and live CDs.
• Runs cable wiring from panel to wall and builds patch for CAT 5.
• Installs wired and wireless networking, firewalls and security.
• Assists in the resolution of application, hardware and software problems
• Escalates problems to a higher level technical support personnel when necessary.
• Enters calls and work into appropriate tracking system.
• Performs other duties as assigned

Skills

First level support

Troubleshooting

Windows OS support

Remote and on-site support

Education

Bachelor’s Degree in Computer Technology/ related field

Associate’s Degree in Computer Science/ related field

Job description

Shelby County Schools is seeking an IT Support Technician to provide first level software and hardware support for students and staff. You will diagnose problems, apply documented procedures, perform on-site and remote assistance, and help image and install operating systems and software.

Networking, printers, and security setup are included in this role. The candidate should hold a Bachelor’s or Associate’s degree in a related field with two years of related experience and be able to travel to