Entry-Level IT Support Technician (Hardware & Helpdesk)

Hamilton County Department of Education; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hamilton County Department of Education is seeking an entry-level IT technician to provide technical support for district computer systems. The role includes installation, maintenance, troubleshooting, and user training for hardware, software, and peripherals across district sites.

Qualifications include a high school diploma or equivalent with vocational/technical training in computer hardware/software, and preferred experience in hardware maintenance.

Qualifications

• High School diploma or equivalent with vocational/technical training in computer hardware/software.
• 1 year of experience and/or training in computer hardware maintenance preferred.
• Must maintain a valid state driver’s license and basic knowledge of Microsoft and Apple.

Responsibilities

• Installs, sets up, and maintains computer systems and peripherals across district sites.
• Troubleshoots hardware, software, and network issues to ensure proper operation.
• Monitors and tests equipment to ensure proper operation.
• Identifies data errors and malfunctions; initiates remediation actions.
• Picks up damaged equipment and coordinates warranty claims or replacement.
• Travels to district locations to install/repair equipment as needed.
• Assists in inventory/asset management and helpdesk ticket workflow.
• Complies with district policies and maintains confidentiality.

Skills

Verbal & written communication

Basic electronic diagnostics

Manual dexterity

Education

High School diploma

Vocational/technical training in computer hardware/software

Job description

Hamilton County Department of Education is seeking an entry-level IT technician to provide technical support for district computer systems. The role includes installation, maintenance, troubleshooting, and user training for hardware, software, and peripherals across district sites.

Qualifications include a high school diploma or equivalent with vocational/technical training in computer hardware/software, and preferred experience in hardware maintenance.