School IT Support Specialist II - On-Site & Remote

firstlineschools; New Orleans (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

FirstLine Schools in New Orleans seeks a Tier 2 Technical Support Specialist to support students and staff across four campuses. You will troubleshoot hardware and software, repair staff and student devices, and assist with IT infrastructure to enable teaching and learning.

The role requires 2+ years IT support experience, governing Windows and ChromeOS devices, and familiarity with G-Suite, AD, and Windows Server. Travel between campuses is expected.

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience will be considered.
• Minimum of 2 years of experience in IT support, help desk, or technical troubleshooting roles.
• Experience with device repairs: including x86 based Windows devices (desktops and laptops), and Chromebooks.
• Experience with Active Directory and Windows Server 2016-2025.
• Experience with surveillance system software.
• Experience with content filtering platforms.
• A basic understanding of networking concepts (DHCP, Wi-Fi technologies, VoIP, etc).
• Experience with Google Apps for Education (G-Suite) systems.
• Knowledgeable of following operating systems: Windows 11, macOS, iOS, ChromeOS, Android.
• Familiarity with Mobile Device Management (MDM) and Apple School Manager.
• Familiarity with Microsoft Office and Google Apps based productivity tools.
• Experience working in a school or educational setting is a plus.

Responsibilities

• Collaborate with the Director of IT and Computer Repair Technician to manage inventory and deploy new devices across schools.
• Provide on-site and remote technical support for staff and students, ensuring timely resolution of hardware, software, and connectivity issues.
• Diagnose and repair staff and student devices, including replacing screens, keyboards, batteries, and other components as needed.
• Acknowledge that staff use Windows devices and students use ChromeOS devices.
• Install, configure, and maintain desktops, laptops, printers, and other school technology.
• Assist with setting up and troubleshooting classroom/auditorium technology, including projectors, document cameras, interactive whiteboards, interactive panels, and audio-visual systems.
• Maintain accurate records of support requests and device repairs using the IT ticketing system.
• Collaborate with the Director of IT to manage inventory and deploy new devices across schools.
• Assist with network and system administration tasks as assigned by the Director of IT.
• Ensure compliance with FirstLine’s technology policies and data security best practices.
• Work directly with and manage vendors as directed by Director of IT.
• Travel between schools to provide in-person support.

Skills

Customer service orientation

Troubleshooting

On-site & remote support

Device repair

IT help desk experience

Education

Associate or Bachelor degree in IT/CS

Equivalent work experience considered

Tools

Active Directory

Windows Server 2016-2025

Windows 11

macOS

ChromeOS

G-Suite / Google Apps

MDM

Apple School Manager

Office & Google productivity tools

Surveillance software

Content filtering platforms

Networking basics

VoIP

Wi-Fi

DHCP

Job description

FirstLine Schools in New Orleans seeks a Tier 2 Technical Support Specialist to support students and staff across four campuses. You will troubleshoot hardware and software, repair staff and student devices, and assist with IT infrastructure to enable teaching and learning.

The role requires 2+ years IT support experience, governing Windows and ChromeOS devices, and familiarity with G-Suite, AD, and Windows Server. Travel between campuses is expected.