School IT Field Tech - On-Site NYC Support Pro

Inspiroz; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Inspiroz in New York City is seeking a driven, detail-oriented School Technology Specialist (STS) contractor to join our on-site IT support team. You will support day-to-day technology across Inspiroz charter schools, liaising with remote support teams in India.

Responsibilities include on-site problem resolution, device maintenance, troubleshooting, and documenting issues to facilitate remote assistance. A Bachelor’s degree in a technology field or equivalent certs and 1–2 years of Tier 1–2

Qualifications

• Bachelor’s degree in a technology-related field or equivalent certifications.
• 1–2 years of Tier 1–2 technical support experience.
• Excellent communication and customer service skills.

Responsibilities

• Lead on-site technical issue resolution and support.
• Install, repair, and maintain workstations and network devices.
• Troubleshoot to identify root causes and document outcomes.
• Collaborate with remote IT teams and project stakeholders as needed.
• Maintain clear communication with clients and follow the company policy.
• Manage time entries and ticket updates in ConnectWise Manage.
• Stay current with education sector technology trends.

Skills

Customer service

Technical support

Communication skills

Education

Bachelor's degree in a technology-related field

Tools

ConnectWise Manage

Active Directory

Windows

Mac OS

Networking

Job description

Inspiroz in New York City is seeking a driven, detail-oriented School Technology Specialist (STS) contractor to join our on-site IT support team. You will support day-to-day technology across Inspiroz charter schools, liaising with remote support teams in India.

Responsibilities include on-site problem resolution, device maintenance, troubleshooting, and documenting issues to facilitate remote assistance. A Bachelor’s degree in a technology field or equivalent certs and 1–2 years of Tier 1–2