Desktop Support Technician II – ITSM & End-User Expert

Dallas Independent School District; Inwood (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dallas Independent School District is seeking a Technician II, Desktop Support to assist students and staff with computer and network issues on 226 operating days. You will troubleshoot devices and applications across Windows, MacOS, Android, iOS, and Chrome OS ecosystems, and ensure secure access to district resources.

The role requires strong problem-solving, experience with SCCM and Active Directory, and ability to document incidents and contribute to knowledge bases.

Qualifications

• High school diploma or equivalent with CompTIA certification and 2 years IT support experience.
• Experience with Android, iOS, MacOS, Chrome OS, and Google Suite.
• Proficiency in analyzing and resolving hardware and software failures.
• Knowledge of SCCM and Active Directory is a plus.
• Familiarity with wired and wireless networks and user/device management.

Responsibilities

• Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
• Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
• Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
• Document interactions, incidents, service requests using the Districts IT Service Management System.
• Create technical documentation and contribute to knowledge base.
• Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.

Skills

Android

iOS

MacOS

Chrome OS

Google Suite

Active Directory

SCCM

Network troubleshooting

Education

High School Diploma or equivalent

CompTIA Certification

Tools

SCCM (System Center Configuration Manager)

Microsoft Active Directory

VPN Client

Job description

Dallas Independent School District is seeking a Technician II, Desktop Support to assist students and staff with computer and network issues on 226 operating days. You will troubleshoot devices and applications across Windows, MacOS, Android, iOS, and Chrome OS ecosystems, and ensure secure access to district resources.

The role requires strong problem-solving, experience with SCCM and Active Directory, and ability to document incidents and contribute to knowledge bases.