Scholarship Services Coordinator

University of South Alabama; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of South Alabama’s Office of Scholarship Services seeks a Scholarship Officer I to manage outside scholarship processing, verify donor payments, and maintain records on Banner. The role collaborates with One-Stop, Registrar, and Student Academic Success to ensure accurate data and compliance, while supervising student assistants and handling frontline inquiries.

The position offers full-time hours on main campus, with events and reporting duties as needed to support student financial

Qualifications

• Requires Bachelor's degree and one year of professional experience in financial services or related field.
• An equivalent combination of education and experience may be considered.
• Experience in student support services is preferred.

Responsibilities

• Manages outside scholarship processing and verification in Backpack.
• Enters and tracks outside donor scholarship payments in Banner.
• Maintains historical record of outside scholarship checks received.
• Coordinates the outside scholarship deposit process, reconciliation, and return of funds.
• Coordinates with outside scholarship providers to ensure accurate student data for invoicing and payment processing.
• Acts as liaison with outside scholarship providers and students on data release forms and assists with compliance monitoring.
• Assists in gathering data for reporting purposes and scholarship cleanup in Banner.
• Coordinates the scholarship deferment and exception request process.
• Coordinates with Student Academic Success to support the Earn Back Program.
• Coordinates with the Registrar’s Office to update Residency codes related to scholarship eligibility.
• Coordinates with One-Stop to develop and disseminate scholarship information and communications.
• Organizes and hosts student-focused events with JagSPOT and Student Financial Services.
• Assists in developing and executing the departmental communication plan.
• Supervises student assistants including training, scheduling, and timesheet approval.
• Provides front-line support managing the departmental email, phone, and walk-ins.
• Logs conversations with students/families in the database for audit trail purposes.
• Processes Salesforce cases issued to the department and escalates as needed.
• Maintains office supplies and places orders as needed.
• Delivers accurate information with a high level of communication to support students, families, faculty and staff.
• Provides general office support for the office operations.
• Participates in or leads department and division committees.
• Attends events during and after office hours and maintains regular attendance.

Skills

Professional experience

Student support experience (preferred)

Education

Bachelor's degree in a related field

Job description

University of South Alabama’s Office of Scholarship Services seeks a Scholarship Officer I to manage outside scholarship processing, verify donor payments, and maintain records on Banner. The role collaborates with One-Stop, Registrar, and Student Academic Success to ensure accurate data and compliance, while supervising student assistants and handling frontline inquiries.

The position offers full-time hours on main campus, with events and reporting duties as needed to support student financial