Scheduling Supervisor: Lead Growth-Driven Team (Hybrid)

Window Nation; Highland Hills (OH); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Window Nation is seeking a Scheduling Supervisor to lead a team of 10+ professionals in an in-office role with potential for hybrid work. You will oversee scheduling for post-sale activities, monitor performance metrics, and drive process improvements to ensure on-time service delivery and high customer satisfaction.

Ideal candidates have 3+ years in scheduling, supervisory experience preferred, and familiarity with D365/CRM.

Qualifications

• 3+ years' scheduling-related experience, preferably in home improvement or similar industry.
• Supervisory experience preferred.
• Proficiency in D365 and CRM; route optimization experience valued.

Responsibilities

• Reviews staffing assignments for scheduling post-sale activities including measurement and warranty appointments.
• Onboards and trains team; supports new and ongoing training.
• Monitors dashboards, calendars, and pipelines to maximize resources and customer satisfaction.
• Works with manager to drive performance and identify improvement opportunities.
• Provides feedback on related technology; supports CRM/system upgrades.
• Creates staffing schedules to cover markets during operating hours.
• Serves as subject matter expert in scheduling processes and related systems.

Skills

Leadership

Team coordination

Customer service mindset

Work under pressure

Education

High School diploma or GED

Tools

D365

CRM

Job description

Window Nation is seeking a Scheduling Supervisor to lead a team of 10+ professionals in an in-office role with potential for hybrid work. You will oversee scheduling for post-sale activities, monitor performance metrics, and drive process improvements to ensure on-time service delivery and high customer satisfaction.

Ideal candidates have 3+ years in scheduling, supervisory experience preferred, and familiarity with D365/CRM.