Scheduling Supervisor

Window Nation; Highland Hills (OH); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Window Nation is seeking a Scheduling Supervisor to lead a team of 10+ professionals in an in-office role with potential for hybrid work. You will oversee scheduling for post-sale activities, monitor performance metrics, and drive process improvements to ensure on-time service delivery and high customer satisfaction.

Ideal candidates have 3+ years in scheduling, supervisory experience preferred, and familiarity with D365/CRM.

Qualifications

• 3+ years' scheduling-related experience, preferably in home improvement or similar industry.
• Supervisory experience preferred.
• Proficiency in D365 and CRM; route optimization experience valued.

Responsibilities

• Reviews staffing assignments for scheduling post-sale activities including measurement and warranty appointments.
• Onboards and trains team; supports new and ongoing training.
• Monitors dashboards, calendars, and pipelines to maximize resources and customer satisfaction.
• Works with manager to drive performance and identify improvement opportunities.
• Provides feedback on related technology; supports CRM/system upgrades.
• Creates staffing schedules to cover markets during operating hours.
• Serves as subject matter expert in scheduling processes and related systems.

Skills

Leadership

Team coordination

Customer service mindset

Work under pressure

Education

High School diploma or GED

Tools

D365

CRM

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Reporting to the Scheduling Manager, our Scheduling Supervisor leads, guides, and directs a team of 10+ employees. The Scheduling Supervisor ensures all measure and service milestones are met in adherence to company timelines and project/product guidelines.

The position is in-office, M-F, however, has potential for a hybrid schedule - depending on operational need.

Core Role Responsibilities

• Reviews staffing assignments for scheduling efforts related to post-sale activities including measurement, services following installations, and warranty appointments
• Assists with onboarding programming; leads new and ongoing training for team
• Monitors dashboards, reports, calendars and pipelines to confirm both internal and external resources are maximized to ensure project efficiency and customer satisfaction
• Works with manager to ensure effective performance management of team; identifies opportunities and makes recommendations for resolution
• Provides feedback on the efficiency of existing related technology
• Creates a comprehensive staffing schedule to ensure all markets are properly covered during expected hours of operations
• Serves as subject matter expert in scheduling processes in CRM and related systems; participates in the improvement, maintenance, and upgrades of related systems and processes
• Presents and trains to project processing changes provided to the stakeholders within the scheduling team
• Identifies significant trends and areas for management attention, indicators of business activity and other analysis and reporting to management

Basic Qualifications

• High School degree or GED
• 3+ years' experience in scheduling-related work; home improvement or similar industry preferred

Preferred Qualifications

• Supervisory experience preferred
• Proficiency in D365 preferred
• Demonstrated expertise in customer relationship management and/or route optimization
• Demonstrated ability in a high-volume, high-stress environment
• Evidence of continuing education in leadership and business management preferred

$55,000 - $55,000 a year

#LI-NB1

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.