Scheduling & Staffing Specialist - Home Health

Deercreekseniorliving; Afton (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health or Hospice Agency.

This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the

Qualifications

• Demonstrates strong written and oral communication skills in person, over the phone and over email.
• Establishes productive organizational skills and habits.
• Provides excellent customer service skills.
• Strong team skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Technical aptitude to know, learn and master the agency’s software.
• Ability to multi-task in a fast paced office environment.

Responsibilities

• Serves as the primary and secondary responder to all inbound phone calls.
• Maintains staff and contract staff demographics, skill sets, availability and productivity levels.
• Supports intake by supplying staffing solutions to new patient referrals.
• Completes workflow for scheduling changes, caseload reassignments, recertifications, new referrals, missed visits, and time changes.
• Supports clinical leadership by maintaining daily workflow of tasks.
• Communicates policy, deadlines and coordination expectations with staff.
• Identifies staffing needs and maintains knowledge of contract staff relationships.
• Provides administrative support for clinical and marketing staff.
• Ensures compliance with state, federal & Medicare regulations.

Skills

Communication

Organizational skills

Customer service

Teamwork

Autonomy

Tech aptitude

Multi-tasking

Job description

The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health or Hospice Agency.

This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the