Scheduling Specialist: Install & Service Coordination

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training and ongoing development

Competitive pay

401(k) with Company Match

Paid Time Off and Paid Holidays

Job summary

Acorn Stairlifts, Inc. in Orlando, FL is seeking a Scheduling Agent to manage installation and service appointments. You will lead scheduling optimization, inform customers, and ensure field personnel have resources to complete jobs on time.

The role requires strong communication, organization, and the ability to prioritize tasks in a fast-paced environment. Paid training, competitive pay, and benefits support your career.

Qualifications

• High school diploma or GED, 2-3 years of related experience or training.
• Strong computer skills and the ability to learn scheduling systems and client databases.
• Excellent organizational, analytical, communication, and interpersonal skills.

Responsibilities

• Schedule installation orders, service tickets, and other jobs according to procedures.
• Optimize daily schedules by grouping appointments geographically and minimizing drive time.
• Ensure customer breakdowns are scheduled for completion within 48 hours.
• Coordinate annual inspections and review pending orders to prioritize scheduling.
• Contact customers 24-48 hours before scheduled appointments to confirm service details.
• Document all communications in the client database and escalate complaints as needed.
• Collaborate with sales, field management, logistics, permitting, and scheduling leadership.
• Support regional goals by coordinating parts/equipment and managing staffing/PTO coverage.
• Review pending orders and distribute outstanding tickets; schedule installable orders.
• Clear schedules affected by technician call-outs and manage scheduling calls/voicemails.

Skills

Strong communication

Excellent organizational skills

Strong attention to detail

Reliability

Computer skills

Education

High school diploma or GED, 2-3 years related experience

Job description

Acorn Stairlifts, Inc. in Orlando, FL is seeking a Scheduling Agent to manage installation and service appointments. You will lead scheduling optimization, inform customers, and ensure field personnel have resources to complete jobs on time.

The role requires strong communication, organization, and the ability to prioritize tasks in a fast-paced environment. Paid training, competitive pay, and benefits support your career.