Scheduling Agent

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training and ongoing development

Competitive pay

401(k) with Company Match

Paid Time Off and Paid Holidays

Job summary

Acorn Stairlifts, Inc. in Orlando, FL is seeking a Scheduling Agent to manage installation and service appointments. You will lead scheduling optimization, inform customers, and ensure field personnel have resources to complete jobs on time.

The role requires strong communication, organization, and the ability to prioritize tasks in a fast-paced environment. Paid training, competitive pay, and benefits support your career.

Qualifications

• High school diploma or GED, 2-3 years of related experience or training.
• Strong computer skills and the ability to learn scheduling systems and client databases.
• Excellent organizational, analytical, communication, and interpersonal skills.

Responsibilities

• Schedule installation orders, service tickets, and other jobs according to procedures.
• Optimize daily schedules by grouping appointments geographically and minimizing drive time.
• Ensure customer breakdowns are scheduled for completion within 48 hours.
• Coordinate annual inspections and review pending orders to prioritize scheduling.
• Contact customers 24-48 hours before scheduled appointments to confirm service details.
• Document all communications in the client database and escalate complaints as needed.
• Collaborate with sales, field management, logistics, permitting, and scheduling leadership.
• Support regional goals by coordinating parts/equipment and managing staffing/PTO coverage.
• Review pending orders and distribute outstanding tickets; schedule installable orders.
• Clear schedules affected by technician call-outs and manage scheduling calls/voicemails.

Skills

Strong communication

Excellent organizational skills

Strong attention to detail

Reliability

Computer skills

Education

High school diploma or GED, 2-3 years related experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Scheduling Agent

Scheduling Regular Full-Time Florida, Orlando, FL, US

2 days ago Requisition ID: 2785

Scheduling Agent

Position Summary

We are seeking a detail-oriented and organized Scheduling Agent to manage installation and service appointments efficiently. This role is essential to ensuring schedules are optimized, customers are informed, and field personnel have the resources needed to complete jobs on time. The ideal candidate is a strong communicator who thrives in a fast-paced environment, can prioritize multiple tasks, and enjoys working collaboratively across departments.

What You'll Do

Coordinate and Optimize Schedules

• Schedule confirmed installation orders, service tickets, and other assigned jobs according to established procedures. Optimize daily schedules by grouping appointments geographically, minimizing drive time and technician overlap, and maintaining an appropriate daily workload for field personnel.
• Ensure customer breakdowns are scheduled for completion within 48 hours, coordinate annual inspections, review pending orders, and prioritize scheduling activities to support efficient field operations.

Communicate with Customers and Internal Teams

• Contact customers 24-48 hours before scheduled appointments to confirm service details, document all communications and outcomes in the client database, and elevate customer complaints as needed.
• Collaborate with sales, field management, logistics, permitting, and scheduling leadership to support regional goals, coordinate parts and equipment, manage staffing and PTO coverage, and minimize unnecessary overtime.

Maintain Daily Scheduling Operations

• Review pending orders, distribute outstanding support tickets, schedule installable orders, clear schedules affected by technician call-outs, and manage incoming scheduling calls and voicemails as assigned.
• Maintain service contract job reporting, follow established scheduling procedures, and adhere to company health, safety, security, and operational standards while supporting changing business needs.

Paid training and ongoing development

Competitive pay

401(k) with Company Match

Paid Time Off and Paid Holidays

What We're Looking For

• High school diploma or GED, 2-3 years of related experience or training, or an equivalent combination of education and experience.
• Strong computer skills and the ability to learn scheduling systems and client databases.
• Excellent organizational, analytical, communication, and interpersonal skills.
• Ability to prioritize competing tasks, manage changing schedules, and work effectively under pressure.
• Strong attention to detail and a commitment to accuracy and follow-through.
• A team-oriented mindset, professional communication style, and commitment to ethical conduct.
• Reliability, adaptability, and the ability to maintain a consistent work schedule.

Why Join Our Team?

Join a collaborative team where your organizational skills and attention to detail help deliver a positive customer experience and keep daily operations running smoothly.

Acorn Stairlifts is an Equal Employment Opportunity company.