Scheduling Specialist: Fast-Paced Patient Access

Texas Health Resources, Inc.; Rockwall (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401k

Paid Parental Leave

Tuition reimbursement

Student loan repayment programs

Flex spending

Dental

Medical

PTO

Job summary

Texas Health Rockwall is seeking a Scheduling Specialist to support multi-department scheduling and patient access, ensuring accurate and timely coordination of procedures. The role emphasizes clear communication with patients and medical staff to minimize scheduling errors and maintain efficient workflows.

Ideal candidates will have healthcare experience, relevant office skills, and familiarity with medical terminology; CHAA certification is a plus.

Qualifications

• High School Diploma or Equivalent required.
• One year of health care experience including customer relations required.
• Two years of professional office/healthcare experience preferred.
• One year of medical terminology or certification is preferred.
• Six months call center experience preferred.
• CHAA – Certified Healthcare Access Associate upon hire preferred.

Responsibilities

• Coordinate and schedules procedures for multiple departments in an accurate and timely manner.
• Selects appropriate procedures and ICD diagnosis, referral, provider, visit type or case, insurance network coverage and location to expeditated patient access to care.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Verifies medical necessity criteria to ensure documentation in compliance with applicable payor guidelines.
• Participates in special projects or completes other duties as assigned.

Skills

Customer relations

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Texas Health Rockwall is seeking a Scheduling Specialist to support multi-department scheduling and patient access, ensuring accurate and timely coordination of procedures. The role emphasizes clear communication with patients and medical staff to minimize scheduling errors and maintain efficient workflows.

Ideal candidates will have healthcare experience, relevant office skills, and familiarity with medical terminology; CHAA certification is a plus.