Scheduling Specialist — Customer-Focused, Timely Installations

Kids for the Future; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off and paid holidays

Job summary

National Design Mart is seeking a highly organized Scheduler in Cincinnati, OH to coordinate flooring installation and delivery appointments. You will work with customers, installers, delivery teams, and sales staff to ensure projects are scheduled efficiently and completed on time.

If you thrive in a fast-paced environment, enjoy problem-solving, and have strong communication skills, we would love to hear from you.

Qualifications

• Previous experience in scheduling, customer service, dispatch, logistics coordination, administrative support, or a related role preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with computers and scheduling software.
• Dependable, detail-oriented, and customer-focused.
• Flexible and adaptable to changing business needs.

Responsibilities

• Schedule and coordinate flooring installation appointments and warranty inspections.
• Schedule and coordinate customer delivery appointments.
• Reschedule appointments as needed and communicate updates promptly.
• Answer incoming customer calls and provide professional assistance.
• Work closely with customers, sales associates, delivery teams, and installers to ensure seamless project execution.
• Resolve scheduling conflicts and customer concerns in a professional and timely manner.
• Provide exceptional customer service throughout the scheduling process.

Skills

Scheduling experience

Customer service

Dispatch

Logistics coordination

Administrative support

Time management

Tools

Scheduling software

Job description

National Design Mart is seeking a highly organized Scheduler in Cincinnati, OH to coordinate flooring installation and delivery appointments. You will work with customers, installers, delivery teams, and sales staff to ensure projects are scheduled efficiently and completed on time.

If you thrive in a fast-paced environment, enjoy problem-solving, and have strong communication skills, we would love to hear from you.