Scheduling Specialist

Loyola Medicine; Maywood (IL); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day One

Daily Pay

Career Development

Tuition Reimbursement

On Site Fitness Center

Referral Rewards

Job summary

Loyola Medicine, a member of Trinity Health, seeks a Scheduling Specialist to handle pre-registration, scheduling, and insurance verification, ensuring accurate patient financial responsibility and smooth patient flow. The role supports EPIC registration and communicates with service delivery areas to initiate billing.

Ideal candidates have strong customer service in a high-volume healthcare setting, familiarity with Cisco Finesse and Windows OS, and the ability to work remotely on Days/Saturday

Qualifications

• High school diploma or equivalent required.
• Experience in scheduling, financial clearance or patient access preferred.
• Strong customer service in a healthcare setting is essential.

Responsibilities

• Pre-register patients for appointments and tests.
• Verify and update demographic and insurance information.
• Identify insurance types and validate contract status for reimbursement.
• Communicate with service areas to maximize patient flow and billing initiation.
• Assist in collecting payments and obtaining required referrals.

Skills

Scheduling

Customer Service

Windows OS

Independent work

Education

High School Diploma

Tools

Epic

Cisco Finesse

Job description

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago’s western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system includingLoyola University Medical Center,Gottlieb Memorial Hospital, andMacNeal Hospital.
If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Scheduling Specialist and become Loyola Strong!

Shift

Days/Saturday coverage. This is a remote role.

What you’ll do

The Scheduling Specialist is responsible for pre-registration, scheduling, electronically verifying insurance eligibility& accurately identifying& collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies& those with study specific instructions& communicate effectively to service delivery areas to maximize patient flow& customer service. Begins the overall patient experience& initiate the billing process for any services provided by the hospital.

EPIC Registration

• Accurately pre-registers patients for appointments and tests.
• Verifies and updates patient demographic and insurance information.

Managed Care

• Understands and identifies insurance types.
• Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.
• Verifies insurance information for each patient appointment.
• Reviews accuracy and makes appropriate changes as needed.
• Reminds patient of any financial obligations and documents appropriately. Collects Payments
• Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.

What we offer

• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital& LUMC)
• Referral Rewards

What you’ll need for this job

• High School Diploma or equivalent
• Two (2) or Five (5) years’ experience in area of expertise such as scheduling, financial clearance, or patient access
• Cisco Finesse Phone System Handle Experience Strongly Preferred
• Epic Strongly Preferred
• Must be able to Schedule Outpatient Appointments using BookIt in Epic
• Demonstrated Customer Service Experience in a High-Volume Healthcare Call Center
• Strong grammatical writing skills are preferred, with the ability to communicate clearly and effectively.
• Effectively navigate multiple screens and resources materials
• Strong understanding of Windows Operating System (OS)
• Must be comfortable working independently with little oversight upon successful completion of training

Compensation

Pay Range

$16.49 – $24.44 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.