Central Scheduling Scheduler Lead

Saint Anthony Hospital; Chicago (IL); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health insurance plans

Employer matching retirement plans

Public Service Loan Forgiveness (PSLF)

Free parking

Paid Time Off & Holidays

Job summary

Saint Anthony Hospital in Chicago, IL seeks a Central Scheduling Scheduler Lead, a full-time role with day shift (7:30am–6pm). You will oversee scheduling requests, verify demographics and insurance, and ensure pre-registration and authorization accuracy using Meditech Expanse.

You’ll support patients with inquiries, manage queues, and coordinate with financial counselors to minimize denials and optimize reimbursement. A strong customer-service focus is essential.

Qualifications

• 1-3 years of scheduling and/or insurance verification experience.
• Ability to communicate effectively.
• Ability to type minimum 30 wpm.
• Able to work from 7am-6:30pm.

Responsibilities

• Process scheduling requests from physician offices and patients using manual and automated systems.
• Obtain demographics, insurance, and financial information; complete preregistration and financial screening.
• Verify medical necessity and payor guidelines for authorizations.
• Assist with routine patient inquiries related to scheduling and pre-registration; maintain records.
• Manage multiple tasks with a strong customer service orientation.

Skills

Communication

Typing 30 wpm

Education

High school Diploma or equivalent

Tools

Meditech Expanse

Job description

Central Scheduling Scheduler Lead

Saint Anthony Hospital Chicago, Illinois, United States

About this position

Position Title: Central Scheduling Scheduler Lead
Full Time
Day Shift - M-F; 7:30am - 6pm
Compensation: $39K - $54,500K
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles.

ABOUT US

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.

Position Summary:

Under the direction of the Scheduling Manager, is responsible for assuring that request for scheduling procedures/tests received from physician(s) offices and patient(s) are processed in an accurate and timely manner using the manual and automated scheduling systems. Obtains pertinent demographic, insurance and financial information and completes the preregistration and financial screening process while ensuring medical necessity and payor guidelines for authorizations are met.

• Assist with routine patient inquiries related to the scheduling and pre-registration process. Maintains accurate records associated with the scheduling and the processing of patient documentation. Able to manage multiple tasks with an excellent orientation to professional customer service.
• Checks daily prior authorization reports and list of surgeries, and outpatient schedules to check all patients are accounted for. Calls and obtains via online portal, any required referrals, pre-authorizations, pre-registration and authorization and RQI or tracking numbers for applicable accounts to assure reimbursement and minimize denials.
• Verifies that schedulers are entering completed and accurate notes in Meditech Expanse regarding benefits, preauthorization’s and other pertinent information in a timely manner. Reviews and updates incorrect patient, guarantor or insurance information entered in Meditech as necessary. Uses existing tools/resources to minimize denial of claim/lost revenue.
• Calls patients with a group or private insurance that has a deductible, co-pay, or co-insurance to meet. Explains benefits and payment options and makes appropriate deposit and initial payment arrangements or provides information about our financial assistance program. Refers to Financial Counselor any patient who expresses financial liabilities, whose benefits are inadequate, terminated, or whose benefits cannot be verified after checking for further or new information with the patient, the patient’s employer, or any other available resources.
• Must be able to problem-solve and assist the manager with any issues that may arise from patients, staff, or departments. Make sure that all issues are addressed, and appropriate action is taken if needed.

Qualifications:

• Assisting Manager with all reports and work queue workflows.
• Knowledge of healthcare reimbursement principles
• Knowledge of healthcare computer systems relating to patient access and patient financial services
• 1-3 years of scheduling and (or) insurance verification experience
• High school Diploma or equivalent
• Ability to communicate effectively
• Ability to type minimum 30 wpm
• Able to work from 7am-6:30pm
• Comprehensive Health Insurance Plans (Medical, Dental, Vision)
  **Coverage begins on new hires on the first day**
• Employer matching retirement plans
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Free parking
• Basic & Supplemental Life Insurance/Accidental Death & Dismemberment Insurance
• Paid Time Off & Holidays
• Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a missiondriven, communityfocused approach.
• Competitive Salaries: Earn a strong, marketaligned compensation package.
• Innovative Environment: Be part of a soontocome transformation as we transition into a new, nextgeneration healthcare campus.
• Collaborative Culture: Join a closeknit team that values communication, teamwork, and mutual support.
• Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development.
• Meaningful Work: Serve a diverse patient population and make a real impact on their health journey.
• Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals.

EQUAL OPPORTUNITY

Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.