Patient Access Coordinator

Trinity Health Mid-Atlantic; Maywood (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay! Work today/Get paid today

Tuition Reimbursement

Career Development Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Patient Access Representative I to join its Chicago-area team. You will perform outpatient/inpatient registration, verify insurance, and collect financial responsibilities while ensuring a positive patient experience.

Responsibilities include handling demographics, benefits verification, pre-certifications, and referrals, while maintaining HIPAA compliance and accurate data entry across multiple hospital systems.

Qualifications

• High School Diploma or Equivalent.
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Responsibilities

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Provide a welcoming and patient-centered experience for patients and families; assist with inquiries and manage patient volumes.

Skills

Customer service

Data entry

Communication

Multitasking

Education

High School Diploma or Equivalent

Job description

Employment Type: Full time

Shift: Night Shift

Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

What you’ll do:

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information. Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity. Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

Provide a welcoming and patient-centered experience for patients and families. Assist patients, families, physician offices, and hospital users with general information and inquiries. Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

Collect patient financial liability payments, including co-pays, deductibles, and other balances. Document financial information accurately and follow financial clearance procedures. Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

Adhere to HIPAA, confidentiality standards, and Trinity Health policies. Maintain knowledge of departmental procedures and readily learn new workflows. Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues. Communicate effectively to ensure timely and accurate service delivery.

Shift

Weekdays 6:00pm-3:00am, Weekends 10:00pm-6:30am

Weekend and Holiday Coverage Required

Benefits

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation

Pay Range: $16.50- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.