Scheduling Specialist - Day Shift

Trinity Health Mid-Atlantic; United States; On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

403B retirement plan

Education assistance

Pet insurance

Job summary

Trinity Health Mid-Atlantic is seeking a Scheduling Specialist to join the call center team. You will manage timely appointment scheduling with adherence to protocols across Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St.

Mary Medical Center Langhorne. This role covers pre-registration, insurance eligibility verification, and accurate patient responsibility collection, with communication to service areas to optimize patient flow and service delivery.

Qualifications

• High School Diploma or equivalent.
• Some college preferred.
• 2–5 years of scheduling experience in an acute care setting.
• Experience in complex facility-based ancillary testing across multiple facilities/states.
• Knowledge of third-party and government payer billing and reimbursement guidelines.
• NAHAM CHAA or AAHAM CRCS certification preferred.

Responsibilities

• Schedule timely and accurate appointments with scheduling protocols.
• Pre-registration and insurance eligibility verification.
• Identify patient financial responsibility and notify patient as needed.
• Coordinate with service delivery areas to maximize patient flow and customer service.
• Initiate the billing process for services provided by the hospital.

Skills

Scheduling systems

Healthcare scheduling

Education

High School Diploma or equivalent

Some college preferred

NAHAM CHAA

AAHAM CRCS

Job description

Employment Type: Full time Shift: Day Shift Description: ob Title: Scheduling Specialist Employment Type: Full-Time Schedule: 40hrs/wk, 9a-5:30pm (may change during interview process per department needs)

Job Description

Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Specialist is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes: Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne. Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital

Minimum Qualifications

• High School Diploma or equivalent.
• Some college preferred.
• Must possess a comprehensive knowledge of multiple scheduling systems and have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of two (2) to five plus (5) years of scheduling experience in an acute care setting.
• Experience in complex facility based ancillary testing across multiple facilities/states.
• Ability to schedule for multiple facilities with significant variants in protocols.
• Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures.
• Preferred NAHAM CHAA or AAHAM CRCS certification

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.

Our Mission and Core Values

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Referral Rewards Program & Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health Overview

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.