Scheduling Specialist - Day Shift

Trinity Health; Newtown (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403B plan

Education assistance

On-site parking

Flexible schedules

Job summary

Trinity Health is seeking a Scheduling Specialist to ensure timely appointment scheduling with accurate registration and insurance verification across our Mid-Atlantic facilities. You will manage complex testing schedules, identify patient financial responsibility, and coordinate with various departments to maximize patient flow and service delivery.

The role emphasizes accurate pre-registration, insurance checks, and effective communication to support a smooth patient experience from scheduling

Qualifications

• High School Diploma or equivalent. Some college preferred.
• 2–5 years scheduling experience in an acute care setting.
• Experience in complex facility-based ancillary testing across multiple facilities/states.
• Ability to schedule for multiple facilities with variants in protocols.
• Strong knowledge of third-party and government payer billing and reimbursement guidelines.
• Preferred NAHAM CHAA or AAHAM CRCS certification.

Responsibilities

• Schedule and register patients; verify insurance eligibility and patient responsibility.
• Coordinate complex diagnostic testing appointments across multiple facilities.
• Communicate scheduling instructions to service delivery areas to maximize patient flow and service.
• Initiate billing processes for services provided by Trinity Health facilities.

Skills

Scheduling systems

Appointment scheduling

Insurance verification

Patient financial responsibility

Multi-facility scheduling

Education

High School Diploma or equivalent

NAHAM CHAA certification

AAHAM CRCS certification

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

ob Title: Scheduling Specialist

Employment Type: Full-Time

Schedule: 40hrs/wk, 9a-5:30pm (may change during interview process per department needs)

Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Specialist is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes:

Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.

Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility.

Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service.

Begins the overall patient experience & initiate the billing process for any services provided by the hospital

Minimum Qualifications:

• High School Diploma or equivalent. Some college preferred
• Must possess a comprehensive knowledge of multiple scheduling systems and have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of two (2) to five plus (5) years of scheduling experience in an acute care setting
• Experience in complex facility based ancillary testing across multiple facilities/states
• Ability to schedule for multiple facilities with significant variants in protocols
• Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures
• Preferred NAHAM CHAA or AAHAM CRCS certification

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran