Scheduling Specialist

Trinity Health Mid-Atlantic; Maywood (IL); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day One

Daily Pay

Career Development

Tuition Reimbursement

On Site Fitness Center (Gottlieb Mem)

Referral Rewards

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Scheduling Specialist to manage pre-registration, scheduling, and insurance verification for outpatient services in a remote role.

You will handle EPIC registrations, verify demographics, identify financial responsibilities, and coordinate with care teams to optimize patient flow and payment collection.

Ideal candidates have 2–5 years in scheduling or patient access, strong customer service, and comfort with Epic and Cisco Finesse.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years' experience in scheduling, financial clearance, or patient access.
• Experience with Cisco Finesse, Epic scheduling (BookIt) preferred.
• Excellent customer service in a high-volume healthcare call center.

Responsibilities

• Pre-registration, scheduling, and verifying insurance eligibility.
• Identify and collect patient financial responsibility and collect payments.
• Pre-register patients in EPIC and verify demographics.
• Coordinate with service delivery areas to maximize patient flow.

Skills

Customer service

Communication

Multitasking

Independent work

High-volume support

Education

High School Diploma or equivalent

Tools

Epic

BookIt in Epic

Cisco Finesse

Windows OS

Job description

Employment Type: Full time Shift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Scheduling Specialist and become Loyola Strong! Shift: Days/Saturday coverage. This is a remote role.

What you’ll do:

The Scheduling Specialist is responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicate effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital. EPIC Registration – Accurately pre-registers patients for appointments and tests. Verifies and updates patient demographic and insurance information. Managed Care – Understands and identifies insurance types. Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment. Verifies insurance information for each patient appointment. Reviews accuracy and makes appropriate changes as needed. Reminds patient of any financial obligations and documents appropriately. Collects Payments Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.

What we offer:

• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Referral Rewards

What you’ll need for this job:

• High School Diploma or equivalent
• Two (2) or Five (5) years’ experience in area of expertise such as scheduling, financial clearance, or patient access
• Cisco Finesse Phone System Handle Experience
• Strongly Preferred Epic
• Strongly Preferred Must be able to Schedule Outpatient Appointments using BookIt in Epic
• Demonstrated Customer Service Experience in a High-Volume Healthcare Call Center
• Strong grammatical writing skills are preferred, with the ability to communicate clearly and effectively.
• Effectively navigate multiple screens and resources materials
• Strong understanding of Windows Operating System (OS)
• Must be comfortable working independently with little oversight upon successful completion of training

Compensation:

Pay Range: $16.49 - $24.44 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.